you get what you pay for
Review Submitted: April 20, 2009
Date of Stay: March 2009
We were looking for a reasonably priced place to stay over our spring break with my husband, myself and our 3 kids. the location was fine-and the unit itself was ok. we werent as concerned with luxury for this vacation as we were with price. so, the price was good for the 2BR. I guess i wouldnt be writing this review other than the fact that about 3 weeks later i received my security deposit back minus 35- for what they claimed was a stained rug ($25 to clean) and a stained washcloth ($10). As for the rug, i dont remember much for floor coverings in the unit, but when i look back at pictures i see there was a small rug under a coffee table, so i am assuming that is what they meant. i disputed this stain with the owner, but its his word against mine so i will learn my lesson and check things out a bit more carefully when i rent and perhaps take pictures. the place was not furnished with new furnishings, so if there was a stain i believe it had already been there, and when you rent a lower priced unit i dont expect perfection, so if there was a stain i truly believe it had been there. as for the $10 washcloth, neither i nor my daughter wear makeup and i personally pulled all the towels and washclothes while we were cleaning up, and i know we did not have a stained one. i told the owner that they should do away with white towels if they want to minimize further staining. no brainer! these were not $10 washcloths so i feel this charge was excessive. i guess its the principle of being charged for 2 things that i know we did not do that bothers me. if yu are looking to rent this place, make sure you take your own pictures or call the owner and have him physically check the condition of the place before you even unpack. the place was rented to us as sleeping 7; there were 3 plates and 3 cups in the cupboard. on the third day after i called the owner went to another units and i carried more plates into our unit from one next door. i didnt complain about this, but merely feel that this should have been addressed before our arrival by the maid. there were 5 full size towels and i never called about that because we had 5 people, but the unit claims to sleep 7 so i feel there should have been 7 towels. renting here will be sufficient for you if you dont mind not being in a super clean place and if you dont want to use the oven (very tight kitchen). just beware of them withholding $ from security dep. that you rightfully should get back.
Owner's Response: Renter contacted us about the $35 withheld, we notified her that the cleaning person takes pictures of any damages, and asked her if she would like to view the pictures. She refused to see the pictures, and refuses to take responsibility for her damages which were documented!! As she stated everything was fine with her stay and the unit!!! Cleaner views all units before renting, and takes pics of any damage afterwards! Regarding dishes missing, they had been moved by previous tenant and not replaced, when I was notified, the problem was immediately corrected! Bottomline here, we are not a company doing this for a living, only a family renting a vacant house, you must be responsible when renting with us, WE ARE VERY FAIR!!!!
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Helpful votes: 9/9