Vacation with caution
Review Submitted: August 31, 2008
Date of Stay: June 2008
Our family stayed here in June. We discovered many things to be broken or in need of attention. We spent 2 days cleaning. Lots of details that hadn't been taken care of for a long time. We didn't mind doing the extra, as we booked it at the last minute and it rained almost everyday anyways. However, 2 months later, the owner charged us our deposit for misuse, depositing our check without prior notice or contact. I gave him a list of all things we did, and a detail list of the things that we found to be broken and that needed attention. I wasn't expecting any compensation, as we know it is difficult to manage a home away from home. We have had such pleasant experiences with renting homes in the past. We like to leave things better than when we got there, to make it nicer for the next guests. Needless to say we were appalled to be charged for things that were not our fault. I truely believed after he discussed it with his housekeeper and maintenance person the matter would be resolved. The owner only gave us a partial return on our deposit. The home is a very nice home in a beautiful area. However, my recommendation, if you decide to stay here, is to contact the owner immediately upon arrival after taking a complete inventory of the condition of the home. Then follow up on your deposit. The integrity and communication of the staff and owner are jeopardized. Also, the listing is not completely accurate on amenities. When I see a listing, saying that the property is "Prestine", it raises my expectations to a higher level. This property in June 2008 did not meet those qualifications.
Owner's Response: As the owner of a beautiful vacation home in the magnificant Canaan Valley, we have so enjoyed inviting guest into our home to share in the wonders of nature that make this area so special. We also value more than you know opening our lovely little cabin to so many families near and far so that they too, can experience the true "magic" of Canaan Valley. The only time we ever hear anything negative regarding our property has been from families that for some reason have lost part or all of their security deposit. We have had to charge a security deposit only twice in the past 14 years. In this case the issue is $50.00 that we charged the family for breaking the rear screen door.
We have over 40 very positive comments listed on our electronic guest book, as well as many more that have been left in the memory book on our coffee table beside the fireplace. What we are learning as time goes on is that a very, small group of people do not like to be held to account. When they are held accountable they take it personal. All I can say is that our vacation home is lovely! It has been and continues to be a prime destination for many families!
If you do have any concerns or questions, please contact any previous guest, or contact me personally. Thanks for your kind consideration and continued business.
Proud Owners
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