First off I'd like to say that it is a nice property, but could use some work. Location is good, but getting out of the drive can prove to be a problem because the palms are blocking the view, plus it's on a curve. My biggest complaint is the amount we were charged, in my opinion we were over charged according to their rental schedule for January. Plus I was charged an Event Fee, but we couldn't have the Vow Renewal and party there because it wasn't large enough. Even though I told them we were having the party elsewhere, they still they charged the event fee anyway. They charged us more per night then they are advertising on their site. So not happy about the overcharging at all! Plus there is a cleaning fee on top so be aware that if you are planning a party of over 12 people forget it, not large enough even though they say it is. I tried 2 catering companies and they said there wasn't enough room, and the Owners recommended them. The 3rd floor is a crazy setup. From the stairs you have to walk right through the master to get into the condo, or walk all the way around to use the elevator. Very inconvenient! Plus, they told my husband that the second floor is the main unit, therefore most items are there. So if you want a quiet night without family, you have to chase for pots and utensils because most of them are there. The second floor master is ridiculous. It has no shower, just a huge useless Japanese tub that would drain the tank leaving no water for a shower for anyone else in the house. That should be taken out and a useful shower installed. The main floor was basic, but ok except there is no key for them to use the elevator to come to the higher floors for breakfast or supper. That's a huge problem when you have 80 year olds who have trouble doing stairs. We were told to leave a key in the lock box for them to use. Not a great idea when everyone is in and out and someone forgets to put the key back. An extra key for the upper floors would be more logical. We used to live in Kona, and have rented a lot of properties there. Yes it's on the ocean, but be prepared for noise from Alii Drive and the surfers out at 6:00 am yelling. Most of the other houses and condos we rented are in much better shape and setup a lot better. But if you must be on the ocean, and don't mind the noise and quirks, then this is a great place to be. For price and what you get, there are a lot nicer places for a far better price even during high season so do your research.
Owner's Response: Aloha Antoinette,
We are very sorry that you were unhappy with your stay at Kona Shangrila. Our main goal is to provide our guests quality accommodations at a fair price and enhance your overall Hawaiian Vacation Experience. So it pains us when one of our guests is unsatisfied.
The house was built in 1985. Since taking ownership in 2004, we have spent over $300,0000 in improvements and upgrades. Both Kitchens on the 2nd & 3rd levels plus 4 of the 5 bathrooms have been completely renovated with Granite Counters, quality cabinetry, fixtures and appliances. The interior was completely repainted in early 2013. Every effort is made to constantly maintain and upgrade.
You will note from all the other reviews that our guests approve of our efforts.
YOUR ACCUSATION THAT YOU WERE OVERCHARGED IS TOTALLY UNFAIR AND UNJUSTIFIED.
1. We charged you the 2013 8-person rate of $750 per night which is $50 cheaper than the 2014 rate of $800. YOU ACTUALLY GOT A DEAL!
2. You booked the house in Aug. 2012 - 17 months in advance. You agreed to and accepted the rate quoted on the rental contract. Never once did you say that you were overcharged or disagreed with the quoted rate.
3. We never made any claims on the ability to have large parties on the property. All the recommended caterers have catered events at the property before.
4. You never informed us of your decision not to hold your event at the house until this review.
5. Finally, you personally inspected and previewed the house in November 2013, and made no mention of any doubts or dissatisfaction.
If the setup was not suitable for your group, you had ample opportunity to cancel your reservation and seek alternate accommodations well in advance. Now you are making it sound like you walked into a situation you were totally unaware of.
This is why we are puzzled by your negative review.
We realize that sometimes customer satisfaction is a subjective thing.
As owners, we are very ethical in our business dealings and take it very seriously when you question our integrity and honesty.
Trisha & Sterling
Hawaii Shangrila Vacations
Helpful votes: 2/2
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