Rocky Start, Excellent Ending
I received a prompt reply when contacting the owner via HomeAway. I was quoted a flat rate for the weekend. We rented a high floor, end unit. The management company emailed a request for a $35 deposit to reserve the unit with final payment due 48 hours prior to arrival. After providing my credit card number, I found that they instead charged the full amount. When I inquired, the rep said he was "confused". I contacted them again after no response and was offered a refund of all but $100, which would be the deposit. I asked several times why the changes when the email clearly states $35. Neither the management nor the owner ever responded. I wound up paying the full amount upfront for confirmation. This certainly gave us all pause as to what other miscommunications or lack of communication might follow. Luckily, it turns out, we were not scammed. The rate quoted is what we paid and only the deposit amount was screwed up. I caution you to be very sure about the terms before you give out your credit card number. The unit was easy to find and parking was plentiful. There were a handful of small defects (broken towel rack, red stained carpet, missing cabinet knobs), which we reported immediately because the contract, which we received on arrival, says that failure to report could result in our being held liable. Still, none of the issues overshadowed our joy that the unit was beautiful, spacious & well appointed. We declined maintenance, but (fyi) they came by unannounced the next day evenso. The place was also clean, comfortable & quiet!
The largest room has two queens, large bath, garden tub/sep shower & private balcony. It feels like the master. Bdrm 2 has king bed, tub/sep shower. Bdrm 3 has two queens & tub/shower combo. Both queen rms are lockout; king is not. Kids loved the huge pool & there were plenty of seats, umbrellas & nice hot tub too! We much preferred taking a short walk to the pool over having pool noise just outside our balcony. Views of Barefoot Landing & the IC waterway were great, including Labor Day fireworks! There's a picnic area with charcoal grills beside the unit (keep it in mind). Elevators were prompt & luggage carts easy to find. Bring extra kitchen towels, potholder, blanket. If you forget staples, Walmart is close by! Putt-putt, movies, golf, shopping, ocean...all nearby! Our biggest regret is that we only booked a weekend. We hope to stay a little longer next time. Highly recommended.
Families with Teenagers,
Families with Young Children
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