Vacation Palace is no Palace
Review Submitted: September 14, 2008
Date of Stay: August 2008
We stayed in this house for 3 nights, 4 days with the following maintenance problems:
•One side of the house did not have hot water.
•The other side of the house to no A/C on the other.
•The sliding glass door leading out the t pool was next to impossible for any of us women to open.
We were only able to use 8 out of the 11 bedrooms and 4 of the 9 bathrooms. This cut off most of the house because of the heat and go to the other side of the house for a hot shower.
The owner did send maintenance men over, but with no success.
In addition there was a horrible smell in the house. Two bath towels for each restroom. No ice maker in either kitchen. Nor is there an onsite gym.
We were not offered any sort of discount or refund for our inconvenience.
I would not recommend this property and or call it a vacation palace.
Owner's Response: Dear Traveller,
Yes, we did have some issues described in the review. It is a big house where sometimes things do brake. But, not everything that is said is true. Here is what happened:
1. We did fix the AC in the house ( they called me friday night and on saturday at 9:00am the AC tech was at the house). The AC was totally fixed.
2.The hot water was fixed the following day as well.
3. The sliding door is working just fine, it needs just a bit of strentgh to open - it is a big & heavy door.
4. I did send the maintenance guy that actually DID fix the AC and the hot water .
5. The clients did not let me know of the smell in the house or any other issues they had with the kitchen stuff and the bathroom towels. If i would be aware of those things, i would bring extra towels, as well as take care of the smell.
6. They gym was not advertised as being on the property, BUT close to it. And i did tell them this.
All the issues they had - i did not have any control over them. They just broke and got fixed as soon as possible.
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Helpful votes: 8/10