Beautiful Place but trouble getting deposit back
Review Submitted: August 7, 2009
Date of Stay: August 2008
The condo was beautiful! Large living room. First and second bedroom were tight, but master was beautiful. A few minor problems with plumbing in first bathroom. Drying racks were broken. Bar seats were missing and electronic keys did not work. Tried to contact owner while we were there but could not, so had to just deal with issues. Kid pools were nice, Lazy river crowded and lots of kids so not very relaxing but fun for kids. Not a great deal of seating around pool. Nice that kid pools were covered so kids did not burn. View from balcony was great! Beach was beautiful! It has been a year and I still have not recieved my deposit back despite many attempts to the owner. They kept the entire deposit over one key. Over all The facility was nice just difficulty with owner.
Owner's Response: As I manage my rental business, I keenly remember my top priorities: the satisfaction and security of my guests. As a result, the condo has been rented almost every week in the last three years - many are returning guests and referrals. While this isolated incident is unfortunate, there are always two sides to a story. Since this web site needs to retain its professional ethics and not become a dispute forum; I chose not to let this drag on. The bottom line is that after all the hassle and expenses that I have had to absorb - the deposit was returned, in full, to this guest.
Did you find this review helpful?
Yes
No
Helpful votes: 2/2