The listing description of this cottage is accurate regarding the location and layout...but it ends there. Property not clean or well maintained. Overgrown greenery on sidewalk at front door, broken/heaved cement on sidewalk at side of house, railing running across back of property not secure/safe (6 ft drop to beach below into weeds, rock), no railing for steep steps leading down to beach. This is not a safe vacation property for the elderly or those with children. Listed as having A/C in one bedroom...upon arrival..NO A/C. 1 rotating pedestal fan...1 banged up box fan...1 small old rotating fan that we dragged out of the garage...dusty and dirty. Temperatures over 100 degrees that week. Windows did not open (in living room and 1 bedroom). No window coverings at all in 1 bedroom...other bedroom had no covering on window that faces the street. I would NEVER recommend this property to a friend or relative. It has potential to be a great listing...but not as it is now.
Owner's Response: I did not receive a call from this guest during their stay so was quite surprised to hear that she had had a bad experience through an email that it did not have this detail in it. Now, I know what she why she was so concerned. Since that time, I have talked with her on the phone to let her know that we are addressing each issue. Rest assured, that since their stay, and during it, many issues had been brought forth and were being addressed. The clean she refers to is most likely the outside of the house. We had already planned the cleaning, outside Spring cleaning days were unavoidably delayed, and it has since been done, as has the shrubbery. The house has been washed, the spider-webs from the Spring removed, an on-going issue, when you live by the lake, and a prevention applied. The window treatments had been ordered but had not arrived. They are now being customized for those windows. The AC had died, yes. We used the fans that were available, but the one she refers to that came from the garage was not one that we would have dragged out without cleaning it first. Again, if I had known there was a problem like that, I could have easily addressed it with clean fans set in the windows to draw the cool outside air, in. It is important to note that our handyman had asked if he could arrange to have the AC installed during their stay, while they might be out-and-about, but this guest refused. It was installed the day they left, in time for the next guests. The living room windows stick, but we can open them, and are scheduled for future replacement. Our handyman has assisted when asked. One in the bedroom was broken. Maybe thats the one she was referring to, it has been repaired, as well. The railing and concrete will most likely be long-term projects that will be repaired correctly. We had some wind damage that took out a flag pole, possibly weakening the rail as well. The pole has been removed. As you can see, if I could have had a conversation with them during their stay, many of these comments would have been addressed during their stay and would be non-issues. It is our intent to provide good memories, not to lead our guests to disappointment.
Helpful votes: 3/7
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