Spend a little more and stay elsewhere!
We stayed here 2 weeks ago while we were in PR taking care of last minute wedding details for our destination wedding in 2 months. We also wanted to experience it to see if we could recommend it as a more affordable option to our guests flying in for the wedding.
The stay was a nightmare from the start: I reserved a room with a window, and we got one without it, we were told they didnt have anymore available. Our room was nothing like the pics... small roaches in the bathroom, no pillows on the bed, they had to run out and purchase them. The soap they claim to have under amenities had mold once you opened the wrapper. There was no water the second day there, due to some problems in the street (which I understand they had no control of, but could have told us about when checking in, being that they knew about it) so after a day of walking around the hot streets of Old San Juan, we couldnt take a shower when we returned because there wasnt any water still, the AC wasnt on (and we didnt have control of it) and to top it off, we were told there would be no light the following day (no backup generators either)-- TOTAL NIGHTMARE! That was the final straw, and we immediately packed our bags and checked into another hotel that DID have water and light regardless of the issues in the City. Needless to say, we WILL NOT be recommending this listing to any of our guests... spend a little more and stay at an actual hotel. The only thing positive I can say is the location is prime, and they reimbursed us one night when we left.
Helpful votes: 40/42
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