Dilapidated and dirty
The pictures of this home are apparently old, because the house was very run down looking. The dock is not sturdy. I was half afraid it would break. The inside of the home was dirty. I had to Bleach everything before I would unpack. The floors were dirty, but this is most likely due to the fact the the vacuum cleaners did not work properly. I tried to use a broom to sweep the carpets as best as I could. There was some food left from the previous renters and the inside of the refrigerators was filthy and it took them forever to cool. Most of the body boards were broken as were a couple of the beach chairs. There weren't enough oars for the boats, which weren't in the best of shape either. It's a shame because this house has A LOT of potential. The location is great, the neighbors are very nice, and the house has good "bones." It needs cleaned, painted, and regular maintenance. Looking beyond all the above listed items (you had to overlook them) it was very peaceful and would have been idyllic had the above mention items not been an issue. I may never get my security deposit back since I left a negative review (it's already been almost 4 weeks since we left and have yet to receive it) but I wanted others to be well informed before they spent their money on this place. I definately would not have rented it had I known then what I know now. There are several other properties in this beautiful area of Outer Banks that are available to rent.
Families with Teenagers
Owner's Response: Let me first say that I not only welcome feedback, I count on it. It’s a challenge to know what’s working and what’s in need of care.
I’m sorry my guests found Serendipity to be less than you hoped for. It’s been a tough year with the sudden passing of my handyman. His close friend who had been cleaning the house had difficulty adjusting to her great loss and recently resigned. I was trying to help her by keeping her employed. I suspected the quality of her work had suffered though I didn’t realize the extent. I pay for Serendipity to be thoroughly cleaned for guests prior to their arrival, and rely on my guests for feedback.
Since purchasing the house in 2005 we’ve replaced the septic system, the roof on the wings, the main level flooring, and all the appliances including the heating/cooling unit (the salt air wrecks havoc on metal!); We’ve also painted both bathrooms and the exterior of the house, replaced the mural, removed several trees and a ton of weed bushes/vines. This fall, we’re fixing the dock. Also, please keep in mind that I don’t market this as the Hilton of homes… it’s a rustic house with character and I hope it’s a great value.
I have ALWAYS returned folks deposits and rarely charged for allowable deductions. The contract gives me 45 days to return the deposit because I wait to receive a report from the cleaning person and can sometimes be overwhelmed with life events. Please rest assured your deposit is on its way.
The only way I know there’s a problem is if I hear from quests. Unfortunately Miller (previous comments) didn’t call to let me know the large temporary AC unit was pouring hot air into the room. It needed to be vented out the window - a fairly easy correction. I asked that he consider $50 refund (in addition to the security deposit) since he hadn’t called as agreed in the contract, but I sent the full $100 that he asked for.
I’ve always done my best to ensure my guests have lots of toys and options for fun. My goal is to reduce the cost and the baggage folks have to bring to have a healthy fun get-away.
Your feedback is much appreciated, and again I am sorry that you had a bad experience. I would like to believe that it represents a minority of guests’ feelings, as much of the season Serendipity is rented by families who come back each year.
Helpful votes: 8/9
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