pretty place, could be better
Submitted: July 25, 2011
Stayed: July 2011
The place is just like it is photographed: pretty, clean, and nicely remodeled.
It is spacious enough for big families and it was in a very convenient location.
However, I had some issues.
For one, when we opened the refrigerator, it was not cold and there were ants crawling inside the fridge.
It took us a while to clean out the ants and wait till the fridge was cold so we can use it.
There was dog food on the kitchen floor and ants also crawling around the sink.
Another issue was the internet. We tried 2 laptops, 1 ipad, and 2 cellphones and it still didn't work.
The 2nd day worked but only if we connected it directly with the internet cord.
The internet connection was on and off and very unreliable, making it difficult for work.
Finally, I had some problems when I was trying to book this place. I was first told to wait a day to see if the previous caller is for sure booking it, then I called a day later and told me to wait another day. The 2 owners were inconsistant with each other and I got lectured about how the 3 previous callers bailed on her when it was none of my business.
However, the directions on how to access the house and sending money was very clear and very easy and everything else went very smoothly
Tourists without a Car,
Families with Teenagers,
Families with Young Children,
People with Disabilities
Owner's Response: Unfortunately the only internet company in Mt Shasta is sometimes unreliable, as owners we have no control over that. This particular guest wanted me to book them immediately for the dates a previous inquiry wanted and not honor them as first in line for the property. I tentatively reserve first inquiry 7 days for them to get the deposit and contract to me. I felt obligated to explain why we have structured that policy do to the pressure the guest was imposing on me. Also this peticular guest harrassed me to lower my price and not charge for extra adults. We feel our vacation rental is a extemely good value and we try to make every customer happy with honoring first in position inquiries.
Helpful votes: 1/1
Did you find this review helpful?