Great views, but not perfect
Review Submitted: April 4, 2009
Date of Stay: March 2009
The condo has great views and location - very convenient to dining and shopping. It was so easy to get everywhere we needed to go. Everything was very clean. However, the heated floors never got very heated - we were there in March and floors were cold the entire time. We have three kids and sitting or lying on the floor was not an option - there weren't any rugs or carpet. Toaster didn't work and utensils in kitchen were not the best. The lighting is very dim in every room. One night at 1am the electricity went off for two hours. While we realize this is not the condo owners fault, we tried to call all the maintenance numbers to report it and either got a machine or no answer at all. There wasn't a listing of local utilities in any of the information in the condo, so we didn't even know which electric company to call (there were two listed in the phone book). We ended up calling the non-emergency 911 number for Dillon to report the outage. It would be helpful to future guests if a list of local utilities and phone numbers was posted in the condo. The pool was so far from the condo that we never used it at all. We won't be staying here again, nor will we recommend it to friends. The only good things were the awesome views and close proximity to everything in Dillon.
Owner's Response: We take great pride in our two premier luxury condos on the lake and will do whatever it takes to make our guest experience the finest! We have a full staff on call to assist with any problems.
We love lots of snow but unfortunately in this case the blizzard that hit Summit County temporarily knocked out all of the power. Public Service was immediately on top of the power outage and had the power restored within 2-3 hours. As with any power outage, clocks and thermostats needed to be reset to get the floor heating back on. The in floor heat works great when properly set and feels heavenly on your feet. We had our handyman check it out and it all works well achieving up to 76 degrees in each room and toasty warm floors. He also tested the Kitchen Aid toaster and found it working properly...although it does require flipping the lever to hold the toast down. We have rugs in the master bedroom, kitchen and hallway but with the heat properly set, most guests prefer the warmth of the stone floor directly on their feet. Our mountain view spa with waterfall as well as our heated pool is just a short fifteen or so steps from the elevator and is a favorite amongst our repeat guests and their kids as many condo complexes share with other buildings and may require a walk or even a drive to get to them! Ours is just a quick elevator ride and a few short steps....and in the same building! We timed it...with the elevator ride it took less than a minute from the condo to the spa!
We try to make the condos and its many features as fool proof as possible, but if our guests experience a problem we will bend over backwards to assist in any way we can. Even though we are not a hotel with a front desk and on site staff, we are generally easy to reach. We look forward to sharing this very unique mountain rustic upscale condo on the lake with your family!
Did you find this review helpful?
Yes
No