Great view/great location
Submitted: April 30, 2012
Stayed: April 2012
We just returned from a week at this property and our 3rd trip to Waikiki for my wife was very enjoyable.
Like previous reviews, the condo itself is very nice with a fantastic view from the 28th floor.
The pool area is decent, the location is very good even though it's not in the heart of Waikiki, and the free long distance and parking really added to the value overall.The only negatives for us happened on the night of arrival when we could not enter the condo with the code we were given by the owners. It was a bit stressful having to deal with security and finally the property management company, as the manager was able to let us choose another code which finally got us in after about 40 minutes.
We both felt we were let down somewhat in the communication department with the owners who never gave us the information about the property management company and had we had that, getting in would have been quicker and less stressful especially due to the fact we were not able to contact the owners and only heard back from them via e-mail when we got back home.They have apologized, but this never should have happened in the first place. Other than that, the condo is nice, but it would have been nice to have more than one extra roll of toilet paper to last a week, so we ended up having to buy some to get us through. One extra set of towels would also be nice, but we did get buy with just one each.We never used the barbeques near the pool area, but were surprised to see that they were coin operated which is something we have never seen. Finally, the positives far outweighed the negatives and we would book this condo again.
Recommended for:
Age 55+,
Adventure Seekers,
Tourists without a Car,
Sightseeing,
Families with Teenagers,
Families with Young Children,
People with Disabilities,
Romantic Getaway
Owner's Response: We are sincerely very sorry for the problem our guests had the night of their arrival. It is a new keyless entry system that appears to have failed but has now been repaired. However, we do give our guests an emergency number for after-hours emergencies, and a location in the complex to go during business hours for any requests they might have. Also, as we offer free phone calls throughout the United States and Canada, and free high-speed internet service, we thought the guest might contact us with any problems or issues, including supply issues as mentioned, but will keep these concerns in mind for guests who are staying with us for a substantial period. We did email them within a few hours to inquire about the problem to make certain their entry issue had been resolved, but never heard back from them until they had arrived back home from their stay and simultaneously submitted this review, although upon following up with our on-site managers we were assured that they had addressed the problem as quickly and satisfactorily as possible under the circumstances. We sincerely regret their wait and inconvenience, and understand their frustration, as your first night of your vacation should be relaxing, not stressful. We appreciate the overall positive nature of this review, and will continue to work hard at communication, to make certain this problem never occurs again.
Helpful votes: 1/1
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