RENTERS BEWARE - DO NOT RENT FROM THESE RENTERS
The fact that there were good reviews for this particular condo and the pictures looked good sealed my family’s decision to stay at this property. When we arrived at 3:00 pm (our allowed check-in time) the condo was in total disarray. Food left out on cabinets, a dirty wet one on the bedroom floor, dirty dishes everywhere, trash overflowing the trashcans, stained linen, etc. We immediately called the owner and she said that it would be cleared up. It was after 6 pm before we could get back into the condo and it appeared clean but there is no way after seeing it the in the condition that we found it in, that they could have possibly given it the thorough cleaning it needed. We rewashed and recleaned things prior to using them. We really enjoyed the location of the property and spent most of our time out of the condo. There were definitely a few issues with maintenance and upkeep that need to be done in this property. For example, the screen door is nearly impossible to open and it comes off the track every time you attempt to open it, there are also several stains all over the bedspreads, the bathtub in the main bathroom looks disgusting and feels slimy under your feet, and the kitchen drawer was broken and hanging into the cabinet below it. We left the condo in better condition than even the cleaning crew had left it. The real trouble was when we came back home. We were promised by the owner that we would be reimbursed the cleaning fee for our trouble. The contract we received from her states “Security Deposit will be returned within one week after departure”. We left the condo on May 21st. After not hearing from her I eventually emailed her on June 9th. She did not get back to me until the 14th in which she said, “We will get the security deposit refund out tomorrow, including the cleaning fee.” After a week it still had not arrived and I decided to call her. She said her dad had died and that she would send it that same day. Still did not come, so my husband decided to take over the situation. She answered and he said who he was and she said “I’m on the phone I will call you back in 2 minutes” she then hung up before he could reply. She never called back and will not answer the phone. I know she scammed us and I wanted to write this review so that she doesn’t do it to anyone else! PLEASE DO NOT MAKE THE SAME MISTAKE WE DID!!!
Owner's Response: Please disregard this review. We had a tragic event happen in our lives. Furthermore, the cleaning crew did not show up and we had to scramble to get the condo cleaned for this renter, which we were happy we could do in such short notice. The alternate cleaning company must not have done a great job. They got their deposit back but it took a little longer due to our personal loss.
We are so sorry there are people like this who are incapable of understanding other people's human experiences.
Helpful votes: 15/18
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