Nothing like the pictures
Submitted: July 23, 2012
Stayed: July 2012
My family and I stayed in this room at the Palace resort last week and it was not at all like what the pictures showed. We were beyond disappointed with the cleanliness and overall appearance of this condo. It is in major need of a makeover and cleaning!!
From a safety standpoint, many of the outlets in the room did not even have covers on them which made it stressful with a 3 year old running around. The handle on the door to the patio was about to fall off making it very difficult to open or close the door. If you were out on the balcony and had the door closed, you would have to knock to have someone let you in. There were several drywall "repairs" that had been started but never finished so the place looked very messy and not very well taken care of. The bedroom/bathroom doors had cracks or holes in them as well. The door in the master bedroom out to the patio was so dry-rotted that it did not even shut all the way. Instead there was a sign saying do not use this door. The floors and floor boards were also in need of repair. The blinds were all falling apart, I could go on and on....
The shower in the 2nd bathroom barely worked and made it difficult to get the sand and sunscreen off, so we ended up all using the same shower for the week. Not ideal when you purposely book a room with 2 bathrooms so you are not all crammed into one.
The bed in the 2nd bedroom was 2 twin beds pushed together, which shouldn't have been an issue, but the mattress was so old that they were completely uneven and beyond uncomfortable.
As for the overall resort, I would not recommend staying here to anyone. The resort was very dirty, the pools were so small for such a large resort, when you were in them you could not even move. We would have to wait 20 minutes or more for an elevator at times and would end up using the steps, which when you have all of your beach gear is not easy. We had several issues of being woken up in the middle of the night because of people screaming and the resort did not care at all. It happened almost every single night we were there. People would also light off fireworks (which would hit the building) until the wee hours of the morning and informing the front desk did not help at all.
Our family was looking forward to this trip for a very long time and we could not have been more disappointed. Another disappointment was when we sent an email to the owner about the condition and that part of the email was totally ignored.
Helpful votes: 3/3
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