Was not so happy with this property.
Submitted: June 2, 2010
Stayed: May 2010
My family and I stayed in this home the week of May 22-29th. When we arrived at the home on the first day first impression was that it is a large home with a good layout. Once settled we decided to take advantage of the swimming pool and spa. The pool was too dirty to use,not only were there things floating on top but dirt,grit and sand on the bottom. We were very disappointed to learn the spa empty and not running. After calling the management co. the man told us that people generally pay extra for the use of the spa and it was not requested. He also explained thet the pool co. was unable to make it out on sat. and would be there the following day. We requested at that time for the managment co. to have the owner call us ASAP. That did not happen, however the next day when we returned from our first day at the parks the pool was cleaned and hot filled. (was not able to go in until mon. when it was actually hot) Oh, and the pool guys took all of the pool toys and floats we had brought for the children.
Getting back to the first day, we bathed the children and were disgusted that the bottoms of there feet were filthy within an hour. The floors throughout the home were NOT cleaned. We also learned that very first night that the AC doesnt work well in the second master bedroom unless you leave the bathroom door and bedroom door open at all times. Needless to say, we will never consider this rental again just hope this review is helpful to anbody else considering it.
Owner's Response: Believe it or not I want all my guests to feel comfortable and satisfy during their stay in my house, I feel unhappy that you and your family went through such inconveniences. I will take serious actions on this because the management company is aware of the dates that all the guests are going to stay before they arrived and their job is to make sure that everything on the house is clean and running at its perfection.
It was a big mistake from the management company not to call me as soon as you requested it, they know exactly where to reach me 24/7 even though I do not leave nearby. Again I apologize that you felt so uncomfortable, I will make sure that something like this never happens again. ...
Helpful votes: 5/7
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