Definitely not luxury
Review Submitted: September 29, 2009
Date of Stay: August 2009
Sadly, this is definitely not what you would expect from a “luxury” house rental. Upon arrival, we spent our first hours of vacation cleaning this place. Ants had invaded the kitchen and the counter tops, sinks, floors were all filthy. Stagnant water had to be removed from both the front and back porches while dodging the massive horseflies that plague this region (expect many screams from your wives and kids!). The porches (including the screened in porch!) are infested with spiders and wasps so you can forget about a peaceful evening on the deck. We don’t consider a short road with 6 houses off a busy highway a “neighborhood” so don’t expect any “long walks through the pines”. And, sorry, no bike rides because 4 of the 5 are broken and rusted. The private waterfront luxury beach is more like a 10ft mud pit and I wouldn’t swim in that shallow murky water if you paid me. The pool was nice but was cold (you pay to heat the pool!) and algae had invaded by the end of the week. Although we would have used the boat, the puny 7HP engine was dead. Alas, we rented a boat to fish but despite using the locally recommended “peelers” for bait we spent days fishing without even a bite. We never saw another fishing boat so I’m very skeptical there are fish in the area. The bedrooms were missing vital furniture like dressers and nightstands and the kitchen lacked basic cooking tools. Contrary to the advertisement, this rental is also NOT pet friendly. On a positive note, we liked the layout of the house and the large living room for hanging out with our family. If maintained and properly cleaned, this house could be much improved. In the end, we felt manipulated by his misleading advertising and were ultimately very disappointed. The rate for this house far exceeds the value and, considering the number of rentals in the area, we strongly urge you to look elsewhere. When we expressed our complaints to the owner, he listened and was courteous but no reimbursement was offered and we didn’t sense much remorse.
Owner's Response: Will Rogers once said "A remark generally hurts in proportion to its truth". We hope it's obvious that this isn't a fair or truthful review as much as it is about a challenging, generally angry guest.
The guest was profane and belligerent even before his stay, and was profane, sarcastic and demeaning to our staff after his stay. Everything was an "intentional insult" (i.e., he was furious there was water on the porches, even though it rained the day he arrived). The list of concerns is even longer, including: that we had a sideboard in the den, the lack of measuring cups (there are four), the size of the toaster openings, the height of the shower soap ledge, the type of ceiling fan speed control, the size of a nightstand, and so on… Even more odd was that he told us he was very happy during his stay (we kept the emails).
We book full every summer, have many overwhelmingly happy and return guests, including those immediately before and after his stay. A review should be about the house, and not about the guest; but in this case there was no way to make this fellow happy. Will Rogers also once said "People who fly into a rage always make a bad landing". So... we will continue to channel our efforts into keeping our future guests happy.
-J&A
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Helpful votes: 4/28