Location great but condo needs updating
We loved the location, view, pool and grounds. We were within walking distance to several delicious eateries, grocery and pharmacy, shopping mall, Starbucks, bus stop and Old Lahaina Luau. Each night we sat on our Lanai and watched the sunsets and surfing sea turtles. The condo itself needs updating (mostly cosmetic) compared to the other condos at Lahaina Roads. The screen at the sliding door was duct-taped to the frame and the sheers were drooping from the rod and dirty, there was only one TV and they had a VCR not a DVD, a room A/C which didn't reach the bedroom, and the oven door had a piece of masking tape on the handle that said "Do not use, glass broken". The ice maker didn't work and the coffee maker was old. The sleeper sofa was extremely uncomfortable also. I would definitely recommend Lahaina Roads to friends, but I would not recommend this particular condo.
Tourists without a Car
Owner's Response: Thank you so much for your feedback. We do try our best to make your stay at #307 as pleasant as possible. Our deepest apologies that our unit did not meet your standards.
In response to your comments, the unit had a complete kitchen and bathroom remodel within the last four years. We have purchased a DVD player and a brand new coffee pot. The curtains and screen door are scheduled to be cleaned and repaired. Being on a remote island does have some drawbacks, items need to be ordered from the mainland which is why there is a sign on the oven door. We are sorry you still did not find the air conditioning to be satisfactory, even after we came to the unit to personally adjust it for you. We also found the bedroom to be well air conditioned at checkout. Thank you again for bringing these items to our attention, with guest feedback we hope to make your expierence and those of future guests as hospitable as we can.
Mahalao Nui Loa!
Helpful votes: 8/8
Did you find this review helpful?