Overall Disappointment
Review Submitted: January 2, 2008
Date of Stay: December 2007
While clean, the property lacked the true "fully equipped" status that would allow us to manage a decent vacation with 3 small children. The "park across the street" is a gated park that could only be reached by climbing a wall and then squeezing through a gap in the gate. In addition, while the advertisement stated internet available, there was none which left little for my husband and I to do after the kids were in bed. The beds were incredibly uncomfortable, and the oven doesn't close completely. Getting to Athens was not at all as simple as the ad implies. The one and only highlight, while the entire family was sick, the upstairs neighbors helped launder the blankets and sheets and also brought rice and lemons to help with upset stomachs. My family and I ended up leaving two days early and finished our vacation in a hotel.
Owner's Response: Dear JeannieK
Thank you for your review and comments.I would like to say that the equipment of the property is listed on line on the web site, so it's known to everyone before arrival.Regarding the entrance to the park, this is a public property that is open certain hours of the day, and there is an entrance to it that is easily accessed. The property is equipped with wireless internet but in order to have access, however, the user must enter the correct password which is provided by the owner. Regarding the "upstairs neighbors", these are the owners, not just any neighbors. The owners provided medicine , laundry service and special food for free, understanding the situation with your sick children. Access to Athens centre is as simple as it can be. There is only one bus line near the property, that takes you to downtown Athens. All beds are normal size and sleep adults or children -- this is the first time we get a complaint about the beds. Also, we were asked by you to return remaining funds back because of your early departure from the property. It's stated clearly, however, in the cancellation policy rules, that this is not possible,not to mention that it was a last minute request on a holiday season.
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Helpful votes: 15/17