Very disappointed!! Many cons to this home!
This was my 5th year renting in the Pocono's and was my 1st year to be disappointed. I always read reviews before making a decision and this home had all good reviews! Pros to renting this home are that it is walking distance to the lake/clubhouse, very spacious, had a fully-stocked kitchen and a large deck. Other than that I really can't think of anything else. Cons, however, are a different story. When we arrived, we searched for a grill to find a 2x4 charcoal grill (very dirty) next to the hot tub. We were unaware we had to buy charcoal (should've been told AND provided). It took FOREVER to grill our hotdogs and hamburgers while inhaling all the fumes. The 'new sauna' that was advertised was out of order. We were never told that either. The hot tub was missing a head rest and was FILTHY! Thank god the weather was decent because the air didn't work, although one day was very hot. Along with having no air, we couldn't really open the windows because there were no screens in almost all of them which made it easy for bugs to come inside. There were no ice cube trays so we had to keep buying ice and storing it in a cooler that we brought. Although the house had quite a few DVD's, the DVD player was broke so they were of no use. The pool table was very worn. The house was very dirty when we got there, especially the fridge and bathrooms. Last, the car passes! I e-mailed Renee from the beginning a list of 6 license plates, which would allow 6 car passes. A week before our vacation, 2 of the license plates had to be switched, still leaving a total of 6 cars. When we got to the home, there was only 2 car passes. The second to last night there, I received an e-mail from Renee saying her husband drove by the home and saw too many cars in the driveway (it was early afternoon and we had 8 cars in the driveway, 2 whom were visitors). She then asked me and I quote, "Why are there 8 cars, did 2 people ride in each car". Not that I owed her an explanation of who rode with who but I explained a few of my friends had different work schedules and one of my friends had an unexpected funeral to go to. Now I've stayed in Towamensing Trails twice before this house and we were allowed 8 cars. Last, the security deposit. We received it back a month later with money deducted for the 6 cars (even though we never got 6 passes) and for a 'yard cleanage'. Nobody in my group even went in the yard, in fact it rained the whole time!! Never again!!
Owner's Response: Hello we the owners have been renting our homes in the Poconos for over 17 years and we take Pride in our homes and make sure we have good, responsible cleaners for our hot tubs and for our homes !!
1.) We provide a Standard Size grill which is not cemented down so you can move it where ever you want so if the air is blowing your direction move it so the fumes won't go in your face.
2.) Sauna was broken prior to their check - in but the parts were ordered but did not come from California before their arrival in 4 days and there is a few things we have no control of and Mother Nature and Electronics is two of them
3.) Our home has Central Air all they had to do was turn it ON if they were hot and it works very well.
4.) The weather was beautiful that weekend so if they wanted fresh air all the bedrooms have at least 1 window with a screen in it to open the windows .
5.) Also, I was in contact with Lindsay Hoban so if her or her group had any complaints or problems they could have stated and any issue could have been resolved with no questions asked.
6.) My husband was at our other home working and drove by and they were in the yard and hot tub having a Great time as it seemed so why almost 2 months later she is typing a uncalled bad review like this ???? I keep all e-mails and never seen 6 plates typed in and I called and e-mailed to get the new ones she was giving that day but the cleaners already were to our home before their arrival and dropped off the other plate tags so I made sure I got them to T.T. and paid for them so if security questioned cars without tags the secretary would have said no they are O.K. the owner faxed them in and they are paid for .... Sincerely, THE OWNER'S
Helpful votes: 2/2
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