My mistake: other reviews were old
I recently took my family, including two teenagers who by no means have a white glove standard to stay in this 3BR Windsor HIlls condo.. I very rarely write reviews as I feel like condos are a little like pot luck- sometimes a dish is great, sometimes not so much. But this time I feel like our experience in this condo is worth sharing. Not so great is unfortunately a great understatement. We have stayed in Windsor Hills several times before, and it has always been wonderful- so close to Disney, easy access, wonderful clubhouse and pool etc. This condo, however, has not been well taken care of. We walked in and the place was quite dirty. The floors were sticky, and I’m not sure the walls have ever seen a rag, let alone a paintbrush. Marks and filth are everywhere. Nobody was willing to step on the carpet with bare feet because it was so dirty- wondering if it has ever been cleaned. My teenage kids refused to shower in their shower because it was so filthy and didn’t even drain. The bathrooms were gross. We had to roll away the nasty bathroom rugs because they were so filthy. Towels looked as though they had just been rehung after the last guest. The daily cockroaches that joined us in the kitchen, bathrooms, and even our beds were beyond disgusting.- probably attracted to the filth. We put everything away, even cereal in the refrigerator hoping to avoid seeing more. I pulled dish after dish out of the cupboard that looked like it had just been put back in without ever being rinsed, let alone washed. The layers of dust on the endless silk plants, blinds, tables, and any other surface showed that the place hadn’t been cleaned in months. Unfortunately I used up the savings I thought I had made by renting a condo and spent hundreds of extra dollars having to eat out because we didn’t feel comfortable enough to cook and sit and eat in the condo. We barely wanted to be there. And even at night the beds were uncomfortable and squeak something awful. And my daughter was appalled to find a cockroach in the bed. I tried to explain the trouble to the owner. She of course found it hard to believe but ultimately agreed to send me part of my money back the next week. That was 26 days ago. Haven't seen a dime. I'm sure she thought I would forget. Having a vacation ruined isn't something you easily forget. If I were you, I would look elsewhere. We have stayed in several other wonderful Windsor Hills condos. The area is great, just not this one
Owner's Response: We strive to make our home nice. We have a wonderful reputation. Many of our guests have stayed there more than we have! As we don’t get to visit as often as we would like, we rely on our guests to let us know when there is a problem. This guest never called me or our management about any issues until after returning home. I would not have stayed in a place as she described for 1 night let alone 11. Things she has commented on could have been resolved if she would have contacted us. The guests from week before and after her both sent emails thanking us for a wonderful stay and that everything was great.
Last post was from 2011, but I get emails from most of our guests letting us know how nice everything was and that they will be returning. A guest that stayed in June just booked her second stay for next June. The posts that we do have are all top ratings. I appreciate the fact that I didn’t have to ask these guests to write a review. There are page after page of very nice comments in our in house guestbook. Because of this post, I will be asking previous guests for reviews. Also have reviews listed elsewhere.
We have been booked for some time and planned to do a deep cleaning this month. It is scheduled for this week during a break. Scuff marks on white walls were touched up last week, but plan to paint everything a more durable color in Nov. Repaired drain and replaced shower liners. Bathmats that a guest put in have been disposed of. Ordered new bath towels and pots for the kitchen. Will be removing fake plants and posting new photos of improvements in November.
A guest from first week of July let us know that there was a small hole where pests were coming in by front door. It was taken care of during their stay. We have pest control service that comes in monthly, treated again this week just to make sure. Friends stayed the end of August, did not see any pests. I know this is a very important matter and will be asking all guests about it. Want to reassure you that there is no way it could be as she has described.
I am usually very quick to get back with emails. But we were dealing with Hurricane Isaac, here in South Louisiana.
The reviews are set up to help guests in making their decisions. It should be fair and honest. Our record does say a lot about us and our home. I hope that this one post does not change your mind about staying there. We look forward to working with you in the future.
Please contact me with any concerns.
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