What What We Expected
Review Submitted: January 7, 2008
Date of Stay: August 2007
My family stayed here last year and it was definitely not what we expected. There is absolutely no beach no View and the carpeting looked worn out. Also the lagoon was not fit to snorkle in and no other key was left for the elevator. Thank goodness on our first day there we ran into another couple that had the elevator code or we would have been sunk. Also no internet connection what so ever unless you went to the inner court yard. That was terrible because you were bitten by bugs. I would never stay here again, terrible representation by the owners and pictures, very very disappointing! The beds were terrible covered in plastic! horrible horrible
Owner's Response: This review is both factually incorrect and misleading, and was strangely written 6 months after the person stayed at the property, which they had previously not raised any negative issues about.
1. The beach is as our picture on the website – Digital pictures do not lie.
We are not sure about the research you did or didn’t do. The Keys do not have beaches with miles of perfect white sand. Typically Keys beaches are small crescents of mixed coralline white sand within rocky escarpments as well as boardwalks in many public places. It is this topography that makes the Keys unique in Florida and give rise to the excellent water based activites such as diving, fishing, snorkelling etc
2. Our view is exactly as described on the website to quote – “ocean view from an elevated 4th floor aspect whilst we enjoy a unique 'tree-house' effect of adjacent breeze filled swaying palm trees." - We even sent you a further picture of our view before you rented.
3. We have just returned from an 11 week stay in our unit – our carpets are modern and in excellent order. High traffic areas are covered with washable Rugs with designs by Guy Harvey. Beneath the carpets are like new. We place a couple of runners under the edge of the sofa and the entrance which we renew periodically.
4. I can’t answer your point on the lagoon as I am not sure in what way you are saying it is “not fit”- You will see the post on the web from our Christmas renters 2007 – who loved swimming in the lagoon. Fact is, it is full of 10-15lb colourful Parrotfish which are a delight to snorkel with and hand-feed. Whilst it is not full of coral heads, it has growth of various seaweed’s. It is kept healthy as an environment via tidal influence and the presence of several large aerators and any foreign debris is removed by the maintenance crew who are active Mon-Fri.
5. We always only provide one key for the elevator as per our joining instructions which you received 11 weeks prior to your stay- If you had asked for a second this could have been provided. Key access is maintained to ensure privacy and security for occupants of the Tower. Number access was removed in November 2007 as the code had been given against tower rules to renters by owners.
6. We did not advertise any internet connection as being available until we changed our advert in December 2007 to include this facility. I don’t think I would be advertising the fact that I had hacked on illegally to a third party wireless internet connection if I was you. We guess you made an assumption as to internet availability as we communicated by email to you from Kawama during our stay in the Spring
7. Unfortunately we do get bugs in the tropics – especially around dusk and when it is still. Kawama actively sprays on a weekly basis to keep bugs to a minimum. Fact is, if you visit the Keys in the middle of Summer, and you go out the first hour before the sun gets going or the last part of the day -you are going to get bitten by no-see-ums. Every guide book, tourist manual and trip advice tells you to bring Sunscreen & BUGSPRAY. That said, the situation is infinitely better than even 5 years ago though as Mosquito magnets have contributed to a decimation of the Mosquito breeding stock, and it’s only if you get some west winds blowing over from the Everglades that you get a spike in numbers.
8. The mattresses are covered in mattress protectors for the hygiene of all renters as is recommended by various authorities.
Bedbugs are non discriminatory as to where they set up home as long it’s safe, warm and has food for them.
It’s a subject that no-one likes to discuss. Everyone is in denial. The wider ‘hosting industry’ because it’s bad for trade; individuals because bedbugs bear a personal stigma. The ‘I’m too clean, it couldn’t possibly be me’ syndrome being prevalent.
But let us talk candidly……
Factually we have not experienced an issue ourselves, but know of two other property owners who have don
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