Nice House, Poor Ownership/Service
Aside from a few minor complaints, staying in this house was enjoyable. A group of us used it as a homebase for a ski-weekend, so we were actually only there to sleep and eat 1-2 meals. There were not enough place settings at the table or enough seating in the living room, but there was enough room for all 10 of us to sleep mostly comfortably. We were also missing a few sets of silverware, which made meals a bit of a challenge. However, overall the stay was nice and as expected. The hot-tub got hot, the fireplace was a nice bonus, and the tv worked fine.
The main complaint - and it turned into a big headache - was the service after vacating the property. The owner employs an incredibly unreliable cleaning service which apparently informed him our group had not even attempted to clean up after ourselves. We initially did not receive any of the security deposit back; reasons cited were as audacious as "not having drained the hot-tub," which was certainly not on the list of chores left for us outlining how to leave the house.
Eventually, we were refunded 1/2 of the deposit, but not after several angry emails and the principle of the matter still stands: The group of us spent a solid hour (each of the 10 of us focusing on a different room/part of the house) cleaning before we left. Ten man-hours and this cleaning service couldn't tell? I find that hard to believe.
I would not recommend renting this house just on that account, which is unfortunate since everything else worked out very nicely. If it weren't for that, this review would have likely gained another star.
Owner's Response: We appreciate the compliment for the condition of the home. We don't force anyone to pay a cleaning fee like many other rentals do. Instead, we ask you to leave the home the way you find it and we quote you a cleaning fee if you dont' want to clean. My cleaning service is a nice honest lady in her sixties, who obviously gave them a home in spotless condition. They protested and it seemed like the other party appreciated the reduction in the cleaning fee. Perhaps the person who wrote this review was not the person that I dealth with. We would never ask anyone to drain a hot tub. It is hard to believe anyone can mobilize 10 individuals to work that hard.
Helpful votes: 9/9
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