Submitted: June 14, 2011
Stayed: June 2011
It was a bad sign when we walked into the home and the smell was so overwhelming that we were convinced something had died. The smell turned out to be the water, which was so vile that we could not shower and had to leave the house when the dishwasher ran. We brushed our teeth with bottled water. Aside from this and some dingy towels, the place was OK. Nice access to the lake. But vastly overpriced for what it is. And given the water situation, it is virtually uninhabitable.
Owner's Response: I always feel badly when guests do not enjoy their stay at the cabin. I have been renting it for about 6 years and have gotten only about 3 or 4 complaints about the water. I've probably had over 100 renters and many have left very positive comments in my guestbook or on homeaway.com and/or emailed me as to how much they enjoyed their stay. Everyone in the area has water problems, as we are located on a peninsula with a shale base. There is no 'city' water, although our homeowners association has been trying to get that for years. I did mention to the guest that I am in the process of adding a lake water filtration system which uses UV light and carbon to purify the water, mainly because my well has run dry for each of the two summers, but that will solve the odor problem also. The equipment is in the basement but my drilling/water guys are currently busy dealing with the extreme flooding in the area. I was at the cabin a month before the guests' stay and I drank the water as well as showered with it. The 'dingy' towels are, again, due to the water's mineral content. But they are clean. New towels would be 'dingy' after the first washing. On the other hand, these guests forgot to pay on time the balance of what they owed on the rental. The guest asked me for directions within a week of their stay. I send directions when I receive the balance of what is owed. The balance is due 2 weeks before arrival, which is a generous policy compared to other rentals such as this (homes, not motel rooms). When I checked, they had not paid their balance. I then allowed them to pay through Paypal, which requires a bit more administrative work for me. In actuality, when the balance was that late, I was probably within my rights to cancel the reservation and keep the deposit, which is only 25% (again, a comparatively generous policy). The price is in line with other rentals in the area. It is on Lake Champlain. It sleeps 6 people in beds.
Helpful votes: 5/6
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