Snow bird retreat

Owner's Response: Thank you for the constructive feedback. At the end of a busy season it is important to understand the condition of a property in order to make necessary improvements, as well as other items that need to be addressed. An agent was brought on board last year to have a local contact to address any urgent issues that may arise during a visitor’s stay. Unfortunately, each visitor has a different set of expectations, and unfortunately unexpected things happen while visitors are using a property. It should be mentioned that a full refund was offered at the beginning of the stay, and declined because of the items that we had no control over. The bedroom blinds have been installed for over a year without any mishaps, and the bedroom ceiling light and fan have never tripped a circuit breaker before. It was our understanding that once the breaker was reset there was no other issue during the stay. A new lamp was promptly provided. If the missing\blown bulbs would have been mentioned to the agent, it would have been expected that they would have been provided along with the new lamp. The cleaning checklist will now be modified to check that each bulb is in working order as the unit is cleaned. The light beside the door is not left on during periods of un-occupancy do to the collection of bugs. This is a residential building and there are no house lights to assist visitors that check-in after dark. There were no representations made about the availability of a screen door. Some rentals on the beach have them, others do not. Unfortunately, some visitors will leave the door open with the AC running, which leads to premature failure of the system. The view and dunes change regularly with the weather, part of the beauty of the area and also out of our control. So far they have never risen so high that you cannot see the ocean, but you can hear the waves and smell the salt air. The neighbor was trying to be helpful. We are sorry that his intentions were misinterpreted. To provide a fair assessment of the property it should also be mentioned that in the last three years the following has been replaced: Windows and screens, air conditioning system, refrigerator, water heater, bedroom carpet, washing machine, and tracks on the sliding door. With all of this said, we strive to share our property at a tremendous value for people that would like to visit this beautiful beach.