Shady owner...
Submitted: September 12, 2012
Stayed: August 2012
I never really wrote a review before, but felt that it was necessary this time around.
So, we drove up to this place from Ontario for the Canadian long-weekend.
My initial thoughts of the place was that it was much more cozy compared to the photos. The description of the place was a bit on the generous side. There literally isn't much to do except skip stones into the water and watch the sun set, which was beautiful at times. Nonetheless, we made the best of what we had.
It was initially nice dealing with the owner before booking the place. Gave us a slight discount, etc. However, after all was said and done, she decided to NOT return our security deposit.
She charged us for property cleaning and kept stating to review the agreement even though we cleaned the whole place inside-out, and probably left it in a better shape than received. She said there was dog hair everywhere, when our dog does NOT even shed at all, and that the linens were dirty. This was especially mind-boggling considering we brought our own linens, blankets, pillows, etc. In addition, she stated that we left the espresso machine dirty and placed the coffee machine in the cabinet…? This was odd considering that I made a point NOT to use the espresso machine because I didn’t know how. As for the coffee maker, geez, that thing was disgusting! I had to literally take it apart to clean piece by piece before I could get around using it.
The bbq as described was totally misleading. It is a charcoal bbq. Spoke to the owner about this and she said we had to buy our own charcoal, which is fine. However, had the description of the place been more accurate (which it stated there is a propane bbq), we wouldn't have had this issue.
In my opinion, the situation should/could have been handled differently. Had my security deposit been fully returned, I would have came out at least somewhat content with the place. Instead, I did NOT receive my security deposit, and was left with all these lame excuses that clearly are not backed up by any means, and was left with the feeling of having paid more for what I got.
I can not advise any of you to not rent this place, but can only WARN you of what has happened.
Owner's Response: This lake house is listed as being peaceful with area activities. This is a great vacation spot for relaxing and getting away from the hustle and bustle.
At the request of many vacationers, I now give vacationers the option of cleaning the house themselves or having it cleaned for them. Vacationers who do not want to be responsible for cleaning the house may opt to pay for cleaning services for an additional charge. I do have the staff come in after each vacationer to inspect and insure that the house is left clean, up to standards and l to correct any issues that have occurred since the vacationer vacated.
All mattresses are sealed with mattress bags and bed covers for peace of mind sleeping. Pillows and blankets are also provided. If blankets. bed covers or pillows are left dirty, the staff will clean them prior to the next vacationer's arrival.
When pets are allowed, vacationers are provided with a pet policy and are required to take extra measures to insure that the house and yard is left clean. Any charges against the security deposit are clearly stated on the agreement. The specifics about cleaning are well documented within the rental agreement.
Carefully reading the description of the house, the rates and availability is crucial to guaranteeing an enjoyable stay. I often receive calls asking me about these items.
What is included with this rental is clearly stated on my site. Interested vacationers are given a link to my own web site for additional information and photos prior to signing any agreement.
I make every effort to accommodate each vacationer and to address any of their concerns.
Every vacationer wants to have a pleasant, enjoyable stay in a clean, well appointed house and I take measures to give them what is described on my vacation site.
Unfortunately, I have no control over what some vacationers may do, but I will quickly correct issues to offer the next vacationer exactly what is described on my site.
Helpful votes: 1/1
Did you find this review helpful?
Yes
No