This past weekend I stayed at the house with 5 other friends. Though the profile says it sleeps 6, two of us had to sleep on a very uncomfortable futon on the third floor. We were advised of the critters who live in the roof before our arrival, but being city girls, we didn't realize that they would wake us up before dawn with their scurrying around.
Aside from the lack of decent sleeping accommodations for all 6 of us, we were also disappointed by the musty/mildewy smell of the house, a constant stream of bugs through the kitchen, and only 5 chairs that we could pull up to the table- for the sixth person we had to take turns sitting on a stool or in a kids chair. We called the property manager to see if we could get some more chairs so we could all eat and play games comfortably, but never received a call back. I realize that this rental house was a barn, but for the price we paid I expected it to be a very clean and comfortable place to spend the weekend.
As for the outside, where we spent most of our waking hours due to asthma and the mildew, there were 6 chairs and a table, but 2 of the chairs didn't have seats, and a third broke when one of my friends sat on it, and the lovely pond and canoe didn't work out for us either because there was a hole in the bottom of the canoe.
All in all we were really disappointed in the house, especially considering how much we paid to rent it.
Owner's Response: We regret to learn that the barn was not a good fit for you. We want our guests to enjoy their time and try to be as explicit as possible about the rustic nature of the barn, both in our advertising and in the rental agreement that all guests sign. We unfortunately did not receive any phone calls or emails during (or after) your stay. We have a property manager who lives minutes away from the Barn and who is available around the clock to help guests with anything they may need. If we had been able to speak with you during your stay, we could guided you to where additional chairs are located (we have ample seating for 6+ people both inside and out) and/or physically come on site to help you find the seating you needed. We also could have patched the minor leak in the canoe, which we were unfortunately unaware of. For that we apologize.
We regret that asthma/allergies were a problem for you during your stay. We find that folks with asthma or allergies usually ask us about the presence of their particular triggers at the Barn so that they can decide whether the space is appropriate for them. We always answer people's questions honestly and fully. There is no mildew at the Barn.
The space is advertised on VRBO as 2 bedrooms and a 3rd floor hay loft with futon. This is a family property and we use the barn frequently. We have always found the futon comfortable and have never had other guests complain. We apologize if you found it uncomfortable. As for bugs in the kitchen, upon your checkout, we had our property manager thoroughly inspect the house for bugs. He found none. Perhaps a screen door was left cracked and some bugs flew in. The barn sits on 7 acres in the middle of a country field. There are definitely critters and bugs about. We have screens in all the windows and doors but we cannot guarantee that a couple won't sneak in. Our prices are very reasonable for the size, space, and amenities, and reflect the rustic nature of the space. Again, we apologize that the barn was not a good fit for you. If we had gotten a call from you we certainly would have addressed as many of your concerns as we could have immediately. Unfortunately we weren't able to do so.
Our aim is to provide comfortable and relaxing accomodations, and we hope this review and comment help future guests decide whether the barn is a good fit for them.
Helpful votes: 5/7
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