More cons than pros at this rental unit
Cons: the property was not well maintained or clean. spotty internet, LOTS of mosquitoes in the house especially the bedroom, woke with welts on my legs from all the bites, we had to buy our own Raid mosquito spray which helped, tiny ants in kitchen all over counter and sink, the bed was hard as a rock so we had to purchase a foam topper from Walmart which helped some, home in disrepair - tears in screens, no handle on screen door, dripping shower, toilet didn't flush well would have to hold the flush lever down until the bowl emptied, electrical outlets in kitchen were loose, outlet in living room didn't work, DVD player had no remote and manual buttons didn't work so could not watch movies, TV only got a few channels, no clothes closet, a bar was hung high over the dresser with a couple of hangers, I am 5'6" and could barely reach it. curtains were hard to open and close. no paper towels, napkins or Kleenex in the unit, noise from nearby restaurant until early in the morning. No air conditioning in the unit. The exterior light between the units would go on and light up the living room at night and there was no way for us to turn it off. Parking was very tight for 4 cars, lot was poorly lit, sidewalk was cracked and pitched and also poorly lit, which is a safety hazard. Location was close to a bar which was very noisy and open very late into the early morning hours.
Pros: location - walking distance to beautiful Hanalei bay, health food store, numerous shops and restaurants, private room with a bath and kitchen, full size refrigerator, blender provided, toaster oven provided, plates, cups, silverware and cookware provided, boogie boards & beach chairs provided, plenty of towels, sheets and blankets, outside shower to rinse off from the beach, clothes line and clothes hangers to dry clothes. grounds within the privacy fence were nice with beautiful trees and plants.
To book this unit we had to pay with a check rather than credit card which was not ideal for us but it worked out. customer service was good, all but one of our emails received a response.
This unit is better suited for young adults there to party not for those wanting to relax and enjoy the garden isle.
Owner's Response: Aloha Melonni and James,
First off we are sad you did not have a happy experience and we are disappointed things did not suit your needs and the house was not what you expected.
We do wish you would have called or sent us an email regarding these issues and we could of dealt with them right a way all were manageable and fixable in a short amount of time..
We also state there is no air conditioning on the website.. and we also talk about the Tahiti Nui bar restaurant near us who does play music on some nights...
Being a tropical environment and having a very lush yard we do have bugs and mosquitos...the mosquitos problem comes and goes with the rain if we have heavy rain we tend to have more mosquitos...we did check all the screens in the one bedroom and see no holes anywhere as stated...
The house is an older house and is very clean simple and the most affordable in Hanalei,the house does not suite everybody and we try to give the best description possible on our website...our house is NOT a condo...
We have plenty of repeat guest and families who love the house for it's price location and simplicity...
We do apologize again for the issues you stated and do appreciate the positive feed back with the negative.
All in All I do hope you enjoyed Hanalei it is a beautiful magical place ~
Helpful votes: 3/3
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