15 Reviews of Property 110342 in Heavenly Valley, California

Owner's Response: We are so glad that we could share our Tahoe home with you and your friends. It's a great house in a great location and very comfortably appointed with Italian leather couches, designer bed coverings, etc. It really is a heavenly place to spend a vacation.
We have a large number of returning renters and always enjoy having them come back again. We'll look forward to hearing from you again.

Owner's Response: Dear Christine,
Thank you for your lovely review. We love sharing our home and are so glad that you enjoyed your stay. It is a great place to relax and enjoy the winter activities at Heavenly. Glad we could give you a respite from exams, classes, etc. Hope to see you next semester break.
Sharon

Owner's Response: Dear Mark,
Congratulations and thank you for your kind words about our Tahoe home. Tahoe is a very popular destination for weddings and particularly during the summer we get a large number of wedding parties enjoying our home. We are so glad that we could do the same for you and your family and we look forward to hearing from you this winter.
Heavenly is one of the most beautiful places in the world to ski and we are just 4 blocks from the California Lodge. The view of the mountain you enjoyed this summer becomes a view of the skiers coming down Heavenly's Gunbarrel lift from our back deck and kitchen window in winter. The view from our front deck is a winter wonderland view of Lake Tahoe with the bright white of fresh snowfall contrasted by the clear blue of the lake. It is truly a heavenly vacation spot.

Owner's Response: We are so glad that you enjoyed your stay at our Tahoe home. We have always loved it's central location and spacious comfortable interior. We're happy that you did as well and we hope that you will keep us in mind should you return to Tahoe in the future. We appreciate repeat renters and we have a large number of them. Thank you for taking the time to review our home.
Sharon Flanagan

Owner's Response: Dear WackyIraqi,

We are very sorry that your stay was less than stellar at our Tahoe home. We do strive to give each of our renters an excellent experience. We understand that the problem with the garage door was inconvenient, however, the previous renters did not have a problem with the garage door and we did have the door repaired within 2 hours of your notifying us. When you notified us about the internet, our local property manager attempted to restore internet service. When he was unsuccessful, we immediately called our internet server and found that the entire neighborhood was having internet trouble due to construction in the area. We were informed that there was no way that service could be restored to the area due to the construction and the fact that it was Memorial Day weekend. We informed our property manager to apologize to our renters and inform them that restoration of the internet was out of our hands.

Although you were quick to inform us about the garage door and the internet, we did not hear anything about the house being unclean or there being dog hair anywhere in the house. Our house is a "no pet" rental. We have had only one renter that had an occupant bring a dog to the house and the house was thoroughly vacuumed and rugs cleaned after that experience. I checked with our cleaning crew and the house had been thoroughly vacuumed and dusted twice before this rental. We have a new vacuum and a very experienced cleaning crew and in 10 years we have never had a complaint about the cleanliness of our home. Had you mentioned that you felt cleanliness was an issue our crew would have been glad to clean whatever area you found affected immediately. I also checked with our local property manager, who checks the house both before and after rentals and he did not find any evidence of dog hair or any other kind of uncleanliness before your occupancy.

We pride ourselves on cleanliness, comfort, and in general providing a stress free enjoyable vacation for all our renters and we are concerned that this was not your experience. We appreciate your comments and have made corrections where possible to ensure that other renters will not have a similar experience. We had the garage door fixed and serviced just hours after you reported it to us, the internet has been restored by our server, and our cleaning crew and property manager will continue to monitor the cleanliness of our home scrupulously.