Note the dates on the review (09) the place hasn't been cleaned since then! I kid you not! great location though, and still charged us a cleaning deposit . Go figure! If you are allergic to dust, mold, dog hair or dislike the smell of pet urine then please stay some place else. Only one of the showers works, I've had better accomadations at a campground! I will never use Home away again because of this!
Owner's Response: First, the renter is correct that there were some issues that needed to be addressed. The guys who have cleaned my units (I have 3 in Ptown that I rent to vacationers) for years were using a new employee to clean this one this season, and he was not doing a good job. Those issues have since been addressed (the owners have committed to clean my units themselves). The issues that the vacationer who posted this review raised to me while she was in the unit that were addressed involved the cleaner having left (clean) laundry in the dryer, needing to do a better job dusting and vacuuming, and removing a couple small spots of mold in one of the bathrooms. That said, I have owned this unit for over a decade and have had probably several hundred people stay in it over that period. I have owned my other units for almost as long, with probably over a thousand people staying in them. (The other units are HomeAway properties no. 131198 and 10230). As the availablity calendars show, all these units are very popular. I have lots of repeat renters, especially in the unit this review is about. Some renters have been coming to this unit since my first summer owning it. I work hard to keep my units in good shape, and their polularity is testament to this. Occaisonally I get a request from a vacationer to address an issue, ranging from needing more light bulbs, pointing out where the cleaners could have done a better job vacuuming a room, to issues w the internet connections. I always return the vacationer's email or call promptly, and get my cleaning/management guys on it.
Over the course of my owning and renting these places, only twice have I gotten complaints that I was not able to successfully resolve in the usual course, with the complaint giving rise to this review being one of them. Each of those times, frankly, I think there was more going on than a cleaning issue. Here, I promptly responded to the vacationer's email by calling my cleaners and relaying the complaints she had raised, and then calling her cell phone and leaving more than one message, without a return call or email. My cleaners tell me they went to the unit, met her partner (who said the problems were not that bad and that the reviewer was exagerating), addressed the issues and left. The issue of the pet urine was not raised until after her stay ended and the shower not working was not raised until the next renter did so, resulting in our fixing the issue prior to seeing this review.
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