The house itself and access to lake are quite appealing. Other aspects are less desirable. To list a few: 1. the listing advertises a fireplace and an outdoor grill. We arrived to find no firewood or charcoal. Two features we looked forward to utilizing (our trip was in late October). When we emailed the renter he replied back a day and a half later indicating that he was not responsible for providing those items and that we could drive 25 minutes each way into town to acquire them. 2. Although it may seem trivial, certain other essentials were not provided. We had to bring our own linens and towels. There was no dish soap and being the courteous visitors that we are, we had to purchase this on our own to adequately clean up after ourselves. 3. The cleanliness of the home left something to be desired. The grill was filthy, screen door was in disrepair, property had rubbish in places and we found a "previously used" sour ball hard candy in plain sight in living room 60 seconds upon first entering. To boot, I'm certain we left the home cleaner than we found it and followed the owners stringent guidelines (garbage disposal) yet had to wait the full 30 days to receive our security deposit back. I proposed to my fiancé on the lake in the canoe so it's not going to spoil our visit overall, but there is room for improvement....
Owner's Response: Even a 5 star rated property like mine has a confused guest every now and then.
My property is clearly advertised that firewood, items for the grill are provided by the guest. For safety purposes these items cannot be left on the property and guests must take these items with them when they depart. This was explained to this guest prior to her booking as well as after.
Linens are also advertised as not provided by me since most, if not all of my guests, prefer to use their own sheets, towels and pillow cases. For those that don't, I do provide linen service for a nominal fee. This too was explained to this guest. She did not want to pay a fee or bring her own linens and was angry when informed about the linen fee. Yet, she still booked her dates with me...?
Dish soap, bathroom items such as hand soap, toilet paper, paper towels, trash can liners, etc are provided by me and they were for this guest.
In checking through my reviews, you will see that there has not been a complaint about cleanliness. The housekeeping service at the chalet is excellent and was for this guest as well. Housekeeping services are provided to the chalet at any time, a service this guest did not take advantage. They did have a wonderful time and memorable place to begin their engagement and like marriage, I am always open to improvement to provide the best stay possible for my guests.
Helpful votes: 4/5
Did you find this review helpful?