Very disappointed, based on reviews
Review Submitted: November 11, 2008
Date of Stay: October 2008
I could not live with myself if I didn't submit this review. The property was not clean, nor was it well-maintained. There were spider webs and dead bugs all over the entrance walls and ceiling, mold and mildew were present in both showers, there was the presence of both dead and live bugs, dishes and silverware were not clean, the kitchen rugs were soiled and there was an odor upon entry. As for lack of maintenance, neither the front screen door nor the porch screen door locks were operational (and they both also looked rotten), the coffee maker was falling apart, towel rack in master bath was falling off the wall, window treatments in living room were falling off the wall, the floor in master bedroom entry was caving in, the screen on the sliding glass door was off the track, etc, etc. We had rented for a week, but only stayed one night after calling the owner and the cleaning company. Since we were on vacation, it was necessary to rent another villa from an island company, which we enjoyed very much. When we asked for a refund, the owner responded with a partial refund--charging us for the repairs/cleaning that their cleaning company did when we placed a call to them. There is no way that I could ever recommend this property to anyone.
Owner's Response: We're very sorry that this guest was so disappointed in our condo. Since the condo is our family's vacation place rather than simply an investment, we try very hard to keep it updated and in good repair. In over six years of ownership, this is the first unhappy guest that we've had. In fact, the guests that had preceded this guest by one week were visiting for the fourth year in a row!
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