Bitter Sweet Experience
We used the home for a family get together the weekend before Thanksgiving. The setting is lovely, but the home was not exactly what we expected. All three couples had trouble finding the property and the security/checkin office. The directions seemed clear in the initial documents, but they were not easy to follow.
The home had a funky smell when we entered. After a trip to the hardware store to buy a candle and some room freshener, it was improved.
The home advertises a hot tub and three bathrooms. The master bedroom bathroom and jacuzzi were locked and we were not able to use it. The boat was not in good repair and was not safe to use, despite the fact that it is shown on the pictures.
We spent 2 hours thoroughly cleaning the home from top to bottom when we left (much cleaner than we found it) because we thought we had an agreement with the owner to forgo the cleaning fee. The owner decided not to refund the cleaning fee. Waiting 30 days for a refund (we got ours at 29 days) is high unusual.....I have never heard of such a thing. The owners explanation was that they had to make sure that there were no expenses billed to the telephone or tv services that were not paid from the rental party. Isn't that a simple phone call to the service provider to check the usage for that weekend?
The Big Bass Lake area is beautiful and we will definitely return to BBL, but we will not rent this home again. It was not worth the money we paid and we spent too much time on things other than spending quality time with our family. When I discussed my concerns with the owner, he was defensive and made a lot of excuses. It was disappointing and took away from what was otherwise a lovely time with family.
I hope this review is helpful.
Owner's Response: This is a great home for a private large group or family getaway.
In addition to written directions, a map is provided to all guests to find the security check in center. A phone number of the security office is also provided as well as my phone number in the event guests need to clarify directions. These guests unfortunately did not take advantage of the many lines of communication I have set up for all guests.
I had never received a report of a "smell" in the house, nor did these guests ever report a smell until now. These guests did unfortunately bring three dogs with them for which I had to pay additional cleaning fees to remove the odor of dogs they obviously had not serviced in quite some time. I am an animal lover myself and enjoy having guests who have pets, but of course some pet owners are better than others and these guests were very upset when I brought the poor condition of the house to their attention.
The chalet is not advertised with a hot tub simply because there is no hot tub. It is advertised with three full bathrooms which...there are. The room these guests tried unsuccessfully to break into was a...cleaning closet.
The boat is in excellent working condition. It is unclear what issue these guests had with the boat. It is also a lot of fun to use as a row boat.
My rental agreement clearly outlines the refund of the security deposit which is 30 days for all guests. All my guests gladly abide by the policy and understand that it can take a month for certain charges to the rental stay to clear. When I explained this to this guest, she said she understood and now...she does not. These guests should not have received their deposit back, but I try to work with all of my guests so they have the best time possible and I have never missed in getting deposits back on time.
These particular guests requested cleaning service, which it desperately needed following their departure. The chalet has an excellent housekeeping service which is outstanding in keeping the house in clean and sanitized order which came as a God-send following these guests and their traveling kennel. There is a cleaning fee. I am not sure why these guests thought there was not a cleaning fee since it is clearly outlined in the agreement, which they signed.
I welcome all responsible pet lovers to my home any time.
Helpful votes: 12/12
Did you find this review helpful?