No 5star .Time for a refurb! - But great holiday!
Review Submitted: October 14, 2009
Date of Stay: September 2009
On first appearence this apartment appeared really nice. The pool and outdoor space was great, apart from the side of the pool tiling that fell off during our stay which was extemely hazardous and was not replace until days later.
There was no hot water for 2days, which in a so called 5* villa this was not accepable.
The separate toliet broke on 3rd day and although reported to Barbara - it was never fixed and we had to either manually refill it or use the ensuite bathroom.
The main apartment door handle broke and we had to use the side door for the last 4 days.
And the last and most annoying problem, we had prepaid Barbara return pickups to the airport, but on our way home Barbara failed to pick us up as she was running over 45mins late and we had to make our own way to the airport. The return fare was refunded into our account, but this kind of service was not acceptable and we almost missed our flight home.
I really hate to be going on about the problems we had with this villa but it really was just one thing after another - time for a refurb Barb!
But in saying that we really did have a brilliant time in this holiday spot it was just a shame the Villa had so many problems!
Owner's Response: The problem with the hot water was reported to the owners immediately who arranged first for a plumber to repair it. It was then necessary
to get an electrician which was difficult at the weekend, however the hot water was repaired as soon as possible.
The 'broken' toilet was never reported to us and, after the clients had left, was working perfectly with no problems at all!
We were not informed that the clients had broken the door handle, obviously because they did not want to lose their damages deposit!
We do try to offer our clients a complete service including airport transfers whenever possible. On the odd occasion that it is not
possible we do order taxis whenever necessary.
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Helpful votes: 1/2
