14th Arrondissement Montparnasse Vacation Rental apartment

We rented this appartment for 3 nights 28 - 31 August with our two grandchildren ages 6 and 9. On arrival we were given the key at the agents next door to the apartment block as arranged This key did not fit any of the apartments. I went back to the agent to find they had closed. We then took our two grandchildren and sat in a cafe to wait for the agent to return. An hour and half later she came back. Apologies given and another key issued - this apartment was already occupied by someone else - I had to take her up there and show her before she would believe me. She rang the owner who apologised and another key issued to a top floor apartment. Had been there for two minutes when the owner phoned again and said sorry - someone else had booked this apartment - we moved again, this time to the ground floor. Apologies again from the owner and the offer of a discount which I of course accepted (I have now received this and the return of my deposit).

All of the ppartments that I saw in the block were tatty, badly in need of refurbishment and definitely not up to standard. I have rented many apartments in the past few years - all over Europe - and this has to be the worst experience I have had and at these prices I expect the place at least to be clean and tidy.

I think someone from Holiday Rentals needs to take a look at this place - I won't be using the company again in a hurry !