Binibeca Villa
Review Submitted: July 14, 2009
Date of Stay: June 2009
Although we explained that my elderly mother had just had a knee replacement, and were assured that the villa was in a good spot for local amenities, I don't think it was ideal. Very hilly, and not as near to amenities as expected.
Nice property, but had a problem with ants. Think that the fridge freezer is on it's last legs. Some maintenance required re windows and door locks.
Pool was great. Also, management company were really helpful. Sorry to be a bit negative, but the villa would be great for a family with older children, and is close to the airport and Mahon for shopping etc.
Owner's Response: We find it a shame that the above guests did not find our villa fully to their
liking. Some of the comments however could be misconstrued so feel we should
comment. Most of the area of Binibeca Vell is on a gentle slope, hence there are
sea views; it is far from what can be termed "very hilly". Please take a look at
the terrain shown on Google Maps for the truth. We are aware of two other guests
that have had similar surgery to that described that have stayed at the villa
without any issue.
Unfortunately, we got to hear about the fridge/freezer issue through this
review; if the problem had been reported to our management company then it would
have been changed as soon as possible during this stay, we can assure future
guests that it has now been replaced. We have also rectified the lock problem.
We really do want our guests to be happy so if there are any issues then it is
far better to report these as soon as possible to our local management company
so that they can be addressed. By far the vast majority of our guests seem
delighted with their stay at our villa, the reviews on this web page but also
the guest book in the villa are testament to this. We do our utmost to offer a
quality home for your holiday.
As a footnote to this we have just been awarded a "Superior" category on our
official letting license. We are obviously delighted with this!
Did you find this review helpful?
Yes
No
Helpful votes: 2/5