5 HOUSES FROM OCEAN! 4 BEDROOM UPPER LEVEL DUPLEX! (68161)

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The house was amazing. We did have to request a new bbque, since the one we had was missing a couple of trays, but they delivered on with 30 minutes of our request. They have always been helpful. This was our 11th year of booking a vacation home through Burr White and we have had only one issue with a home that the owners decided after we booked to give the week we wanted to a family member. We were very disappointed, but Burr White found us a new house with no extra cost to us per their rental agreement. The whole staff I worked with was very accommodating, especially Jane Trahanovsky. We look forward to next year.

Manager responded on 11/6/2012:
Hi Terri, Thank you for taking the time to review your stay with us. We're so happy to hear that our maintenance department was able to deliver the BBQ in a timely manner. We're so happy to hear that you have been coming back to Burr White for 11 years, and we hope that you will return for another 11!!! Thanks again, Terri.

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
It was a wonderful experience at a great beach and a nice apartment(duplex) The only negative was the accessibility, which was difficult because of the narrow, steep stairway on the outside of the building.

Manager responded on 10/19/2012:
Hi Tom, Thank you for reviewing your stay with us. We are happy to hear that you had a great experience with us. If you are looking for property that is more accessible, please contact one of our reservationists to discuss a better suited property for you next year. Thanks again, Tom!

Rating Details:
I was very dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very dirty.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
I have to be honest and say that my family and I have been using Burr White for many, many years now and I've never had as bad of an experience in Newport as I did this past week at 118 42nd Street, Unit B. I strongly feel that this unit is way below acceptable standards. We checked in on a Saturday and the refrigerator/freezer NEVER worked until the following Tuesday morning, three days later! And to me, not having a refrigerator or freezer for three full days is completely unacceptable.

On top of the issue with the refrigerator/freezer, both DVD players that were in the unit were broken and did NOT work at all. And the garage door broke on Sunday requiring another trip for someone to come and fix it. The carpets were absolutely filthy in the bedrooms; the mattress in the master bedroom was disgusting; and the lights in the kitchen would go on and off on a daily basis. And to top it off, the person who lived in the unit below complained CONSTANTLY about noise saying that we needed to be more quiet as there was tile floor in our unit. I do not feel that we were very noisy and it made it uncomfortable to always be worrying about what the kids were doing. To me, this unit is just not an acceptable rental.

I've been renting places in Newport for many, many years and I accept and acknowledge that these are rental units however, the amount of issues with this unit were beyond acceptable. This unit is falling apart. Yes, it may have granite countertops to make it look upgraded but they are just a band aid for a myriad of other problems.

I would not recommend this unit to anyone.