LOVED the HOME
Loved the HOME! My family and I visit the Orlando area yearly and depending on the amount of family and friends who come with, we rent homes. The pictures of this house do not do justice. It is stunning! It provided ample space for the 8 of us in the group. The "children's" quarters was just far enough from the adults and perfect for 4 teenage boys. They thoroughly enjoyed the game room and pool and we all enjoyed the spa and grill. It is in a great location, far enough from the hustle and bustle and close enough to our favorite restaurant, Manny's Chophouse in Haines City. The owners are very helpful and very concerned with their tenants. We only had one concern, and that was that the air conditioner was not working properly during our stay. The owners and management company, (very professional and helpful) were quite concerned and even brought us fans yet the issue wasn't resolved prior to our departure. After several attempts to rectify the situation, we decided we could either dwell on the negative and let it ruin our week, or focus on the positive and deal with the heat. The day before our departure, management decided that an HVAC tech would be called in. That being said, we would recommend it and would be happy to stay here again, although I don't think it would be in the summer.
Owner's Response: We are so glad you loved our home and really appreciate your feedback, it is great to hear comments like stunning home and concerned owners. We always want our guest to enjoy the property as much as we do, including all those added extras you mentioned.
We deeply regret that we were unable to resolve the AC issue before your departure, we were in the property just before you and didnt have the same issue with the temperature. I would like to advise you though that we have today had the entire AC system renewed, whilst it maybe difficult to lower temperatures in a house at the height of a Florida summer we want to try and improve the situation. Having the AC running all day is not the most environmentally friendly option or cost effective so hopefully with a new system the temperature will be able to be maintained at an acceptable level.
We are pleased to hear you would recommend our home and hope you will also consider our property for your future plans, including summer with the new AC.
Thank you once again for your feedback, it is only with this that we can truly provide a perfect holiday destination.
Terry & Karen
Helpful votes: 3/3
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