Giselle
Submitted: November 28, 2012
Stayed: November 2012
We enjoyed our stay very much. The property was well taken care of. If we had any questions, as simple as explaining the various TV remotes, the management team responded promptly and professionally.
We greatly appreciated the welcome. Entering the house, tired after a 17 hours flight, we found a welcome-bottle of wine, Starbuck's coffee and all the essentials to stay in; we did not need to run to the store first thing upon arrival. Hospitality and quality management will be favorably remembered because of the "little" touches like that.
Owner's Response: We recognize that our guests will often have made a long journey to our tropical paradise from somewhere far away. Most of our clients come from abroad. We want to show them good old American hospitality. We always leave a 'welcome pack' in all our properties for our guests of the most urgent pick-me-up necessities, a bottle of good Blackstone wine, M&M's and Starbucks coffee. Our Guest Manager, Amy, thinks it is about treating our guests as we would all like to be treated. We are glad the effort is appreciated by such great guests as these.
Helpful votes: 3/4
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