Excellent Customer Service!
Submitted: March 6, 2013
Stayed: March 2013
I am a frequent user of VRBO properties, often repeating visits to my most favorite places. Recently I made a reservation for a four night stay at this UES apartment to visit museums and Central Park. The reservation process was smooth and easy with Vincent, the owner/manager, responding quickly and thoroughly to all my emails.
Unfortunately, due to unforeseen circumstances, I needed to cancel my reservation. Vincent responded promptly, acknowledging my situation, and refunding my PayPal deposit. I greatly appreciate this high level of customer service and plan to rebook in the near future.
Recommended for:
Age 55+,
Girls Getaway,
Sightseeing
Owner's Response: Thank you Jessie :)
Hope to see you again.
Helpful votes: 2/2
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