Exactly as advertised - wonderful experience!
Submitted: March 11, 2012
Stayed: February 2012
We travelled to Mexico in February and experienced every possible disaster en route that one could imagine (delays in Customs, lost luggage, missed connections, etc), so imagine our delight when we entered Casa de los Cielos. It was perfect, and made us forget our many travel problems. The pictures barely do the house justice. We rented the house with friends, for a total of 4 adults and three children. There was plenty of room for everyone, and we really appreciated having two master bedrooms. The house is located on a quiet cul-de-sac with good privacy. You can see and hear the ocean from the rooftop patio. We were very well taken care of. The property manager, Claudia, called us within 24 hours of arrival to ensure we had everything we needed. We were missing a playpen, and she had one brought to us immediately. There was a problem with the fridge on Friday, and she immediately came over with bags of ice to make sure our food didn't spoil. When we had problems with our airport pickup on Sunday, we called Claudia and she helped get everything sorted out (I'm sure that if not for Claudia we would have missed our flight out!).
We found the walk to 5th avenue a solid 20 minutes, but we were travelling with small children. The only thing to be aware of is that there are no stores within the gated community, meaning that we had a 30 minute round trip (minimum) if we needed anything from the store. However, we will be more organized next time and this shouldn't be a problem.
Playa del Carmen is beautiful, and we will certainly go back, and we will definitely stay at Casa de los Cielos. Knowing that we were travelling with young kids, the owner made sure that there were new beach toys, water wings, and other pool toys for us to use, which we really appreciated. I cannot say enough about what a great experience we had, start to finish!
Families with Teenagers,
Families with Young Children,
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