Horribly unsanitary conditions. Fled early!
We checked into this property for a vacation with friends. When we went to turn the sheets back in bed the first night, the fitted white sheet was stained with yellow urine stains. We swapped the sheet from another bedroom downstairs as there were no other clean sheets to use. That’s when we began noticing several flies all around the upstairs bedrooms. We tried to sleep as best we could despite the fact that we were swatting flies all night. We spent the next day at the zoo and arrived back late that night. Upon arrival, we were forced to "jump" the gate, as it would not (after 20 attempts) open with the code the owner gave us. Again, once upstairs we were inundated with flies. We continuously swatted and killed flies on countertops, walls, pillows, our water bottles and at one point…a toothbrush! We got absolutely ZERO sleep that night and as the sun rose, we discovered the source of the flies. There was a second staircase from the upstairs bedrooms that leads down to a door that opens to the outside. That door has a 2” - 3” gap of daylight at the bottom of it. Outside the door, we found within feet a huge landfill of horse manure. This was the disposal dump for the entire ranch. The flies were swarming it and flying right underneath the door and into the home. We immediately packed all of our things, left the key and fled. We spent the rest of our vacation at a hotel. We called the owner to question him about the massive manure landfill right outside the bedroom, he replied, "Well, we churn it!" Disgusting. This place is no "Estate by the Sea". In fact, it is far from the sea and in the middle of nowhere. The owner referred to it when speaking to us as a "ranch". We were led to believe this was an upscale "tennis estate" from the description online with no mention of "ranch". The upstairs where we stayed was worse than a Motel 6. We were given dirty, unsanitary conditions to stay in and forced to swat flies from ourselves, our children and our belongings. Owner refused to refund our stay (even for nights we were not there) unless we wrote a specific email to him with language stating "unless you refund our money, we will write a bad review." This seemed very suspicious and made us uncomfortable. We did send a factual email with photos of what we witnessed but refused to add the language he demanded. He was angry we would not word the email the way he wanted and refused to refund anything. Learn from our experience and avoid this property and this owner!
Owner's Response: Normally, I do Not respond to guest reviews but let them speak for themselves. i felt that I must as this guest is NOT Accurate and just trying to ruin our business. When the guests checked in i walked them through the entire house, every room. The guests didn't call or text me to mention they had an issue even though i gave them my cell # and told them i respond Very Quickly. We have a professional cleaning staff that cleans the entire house before new guests checkin. Also a quality control person that Rechecks to make sure Everything is looking GREAT! Gate not working complaint, punch in the Correct Code the gate opens. Complaint about stained sheet is Inaccurate. I personally checked All sheets after guests left and there was NOT a single stained sheet in the entire house. Cmplaint regarding horse manure-fly issue Also Inaccurate and totally Unreasonable. We Do have 2 small ponies Lucky & Toy (as you can see in the video) that do live at the top of the property. There was a small pile of manure that is mixed with hay & dirt at the base of a Newly planted landscaped bank where we just planted some new fruit trees and in the process of being spread. No Swarming Flies there i checked.They also stated there were flies all over the house and they killed Alot of them. I went through the whole house and didn't see one fly Live or Dead. Do we have a few flies in the house sometimes? Sure we do its a large property and Occasionally we see a few flies. Comment nowhere near the sea. We ARE located 9 miles by road to the Pacific Ocean. We have a GREAT view of San Diego County as we are 1000 ft elevation so the fog that hangs down by the ocean is mostly below the estate. The guests called after being at estate 2 days, told me they left and Threatened to post bad reviews all over internet unless i gave them a full refund and also told me that his wife is a attorney and they were going to sue me. I did ask them to put this in writing and they refused.
We have owned the estate for about 20 years and take GREAT Pride in maintaing the estate to a VERY HIGH Standard. We want ALL guest families to have the Best possible vacation experience. We go out of our way to Under Promise and Over Deliver to Make Sure All guests leave Happy! I Feel that this guest was thinking they could get a Full refund by Threatening and Intimidating Me even though they stayed for 2 days. i have contacted guests that stayed before and after this guest and they will be posting Acccurate reviews.
Helpful votes: 0/2
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