"Jubilee" Cape San Blas Florida
"Jubilee" Cape San Blas Florida
I rented the Jubilee property from July 28, 2012 to August 4, 2012. It did not meet the amenities as were advertised. One big problem was the porch that is screened in with the grill that was a major part of advertising did not even work. We were prepared to cook on the grill and went to use it and you could tell for quite some time it has not been operational.The kitchen also fell short. The one pan that was there had Teflon peeling all over it so anything you cooked you would be eating Teflon. I went and bought pans and pot holders because there were none in the house. The Dishwasher does not clean the dishes without leaving residue all over them, therefore leaving us to hand wash everything, not something you want to do on vacation! The silverware drawer does not have stops on it so my child went to get a fork and the whole drawer fell on her foot. There was also only 1 dish towel. The unit also was very dirty when we arrived. It looked like the only thing that was done was the toilets and clean sheets on the beds. There was dust on everything sand everywhere and the dust on the door louvers was totally disgusting. It looks like no one had ever dusted them and they are very noticeable. The carpet under the beds had about 2 inches of dirt and dust on them. The ceiling fans don’t look like they have been cleaned before. For us having to pay for cleaning I think you are getting ripped off. The bathroom drains in the showers need to have some drain cleaner put in them especially the downstairs hallway bath, the water rises to your ankles.The door knob needs to be replaced it is very hard getting in and out of the front door and also hard to keep the door closed without slamming it everytime.The DVD player also does not work.Also when we had a very bad storm come through, we had to put trashcans all over because the water was running out of the dining room ceiling where the crack is and in the bunk room end window also the first queen bedroom window all leaked. Overall the house was very disappointing! We saw from the sign it is for short sale, but if you are going to continue renting it in this shape it is not fair to people paying this high amount for a “LUXURY” house to being tricked into thinking from the pictures posted that this is what you are going to get your money. For the amount of money a night one would certainly expect more! I would not suggest renting.
Owner's Response: We apologize for your experience at Jubilee. It is one of our most popular rental homes and has been for years. We appreciate any and all feedback and are happy to report that these issues have been addressed. We just wish we would have been called during your stay. For instance, we stock pots and pans here at our office and would have gladly brought some over if we had known.
Unfortunately during your stay you only called during one of the storms to let us know about the leaks and that there were some issues with some of the drains, but did not mention any of the other items in this lengthy review. As a matter of fact I checked them out and asked how their stay was and they said that they had a great time and loved the place so I am sure that you can understand our surprise and confusion!!
We are here to take care of your needs during your stay, but can only do so if we are made aware of any issues.
The owners have recently replaced the outdoor grill and the pots and
pans have been replaced as well. The dishwasher has been serviced and works just fine. The silverware drawer's stoppers have been replaced as well.
We take the cleanliness of our homes very seriously. Our inspectors
inspect all houses prior to the guests' arrival and Jubilee was most
certainly done. We ask our guests to let us know if we need to
do anything at all during their stay and cannot help if we are not
able to go in and rectify the situation or are not told that there is an
issue. We called a plumber out and he took care of all of the drains in the house so this was solved.
The front door of the house is in a position where the wind is
constantly getting at it. Very breezy conditions out there. The last guests that checked out on Monday did not have any issues with it.
Helpful votes: 4/5
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