BEWARE- Description from owner of "quiet and secluded oais " is false advertising
BEWARE- Description from owner of "quiet and secluded oais " is false advertising
Submitted: April 3, 2013
Stayed: March 2013
I reviewed the thought process on why I picked this condo.
It was the False advertising which states that the "condomimium is a SECLUDED QUIET OASIS. One hour of sleep due booming music and loud yelling between 2 of the busiest bars in South Beach until 5 a.m is NOT a Quiet Oais.
Not only is there no disclosure concerning the location between two bars, his description is the exact OPPOSITE of reality. The selection of words, "QUIET and SECLUDED" are the reasons I picked the condo for my stay and it ruined my trip. THIS is FALSE advertising and COMPLETELY DECEPTIVE.
Yes, spring break, was the week before, BUT these bars are busy ALL year.
ALSO:
The word "Luxurious DOES NOT apply to this property. Although I know that his word is very objective.
The mold issue is serious. It made my son sick. You know that the upon entrance to the unit you can smell it immediately. It permeates in the air, hair and clothing.
When I contacted the owner, there was no attempt to refund and let me vacate. He stated only if they found another tenant. I came on Monday and by Friday, they "found" a tenant for two nights.
In summary, If the words SECLUDED QUIET OASIS, were not used to describe this place, I never would have picked it. That decision ruined by trip.
Owner's Response: We strive to ensure that all of our guests enjoy their stay in our unit; it is extremely important to us that our guests have a good experience. As a result, in 7+ years of renting out our unit, we have developed a truly excellent record of renter satisfaction. Unfortunately, that does not appear to be the case with this particular renter, despite excessive effort on our part to accommodate her situation. Please know that our unit is located in the middle of the building (from front to back) and thus is set back from street noise from either the front or the back of the building. It is one of the quietest units in the entire complex. However, at very peak times—e.g., Spring Break, New Year’s, Memorial Day—South Beach is extremely popular and Ocean Drive in particular is a prime location. On these very busiest evenings of the year, there is the possibility of some street noise from the restaurant downstairs. Note that it is a restaurant, not a club or anything of that nature.
Importantly, we (the owners) stay at the unit quite frequently (at least 8 times a year) for our own vacations, and we maintain it to a very high standard. We have never noticed, nor have any of our many guests raised, the other concerns mentioned in the review. In sum, we look forward to continuing our efforts to ensure high guest satisfaction and to do our best to ensure that those staying in our unit enjoy their stay in South Beach. Please feel free to email with any questions you may have.
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