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Owner's Response: Hi Pam,
Thank you for your comments. I’m so sorry about your concerns. We wish you would have told us while you were here so that we could have addressed these concerns. Our company started managing the home in August of 2012. We have wonderful properties and we pride ourselves on the cleanliness and upkeep of our homes. We explained to the owners that the house needed to be painted and due to all the rentals on the books at that time, the owners needed to wait and have this done after the first of the year by Springtime. Now that we have a lull in rentals, we are in the process of painting.
The putting green area has been redone to include rolling back of the turf, spreading the sand, and applying a herbicide to the turf by pressure washing.
The house isn’t advertised as having a usable fireplace. The owners have it this way for safety reasons.
The appliances were one of the things that we asked the owners to replace as soon as we took over and they did that back in September. The home has a brand new oven, stove, and sinks. I am not sure why you had issues with them and again wish you would have contacted us as we would have gotten a repairman out immediately. We also have extra coffee makers, pots and pans in our office that we would have been more than happy to loan you during your stay. In addition, we would have run out and purchased new knives had we have known. In regards to the kitchen sink, they can either be under mount sinks or drop in sinks. The kitchen sink here at this home is a drop in sink. Drop in sinks are caulked around the edges so that they do not leak.
The garage refrigerator does work and so does the kitchen fridge. When you put room temperature drinks in the fridge it takes longer to cool. At your personal home, you are more than likely not restocking a whole fridge at once; therefore you are not cooling multiple warm items all at once. Within 24 hours the fridge cools everything down to the correct temp.
We sent the pool guy out and the pump is operational. Again, we wish you would have called as we would have sent him out during your stay. We have opened all the vents so that air is evenly flowing. We are sorry to hear about your complaints as all but the painting could have been addressed while you were here.
We want our guests to be happy and we do everything we can to make your stay enjoyable. We value your communication.
Regards,
Exclusive Properties Team

Owner's Response: We are the new property management company. We are very sorry you had to deal with these issues on your vacation. Since you left the home, we have taken over as the management company due to a lack of attention by the previous company. Before we agreed to take on the home, we had the owner do lots of things to get the house into top shape. We had them replace the stove, oven, and sinks in the kitchen as well as some small appliances. We came in and totally cleaned everything from walls, drawers,and cabinets down to the floors. We changed out all the comforters and added curtains. We pressure washed the whole house, trimmed palm trees, repaired screens, steam cleaned the carpets, and did some painting. We even had the owners purchase new pool chaise lounges and tables as well as put flat screen tv's in all the bedrooms. All of your issues had been resolved prior to us getting your response. As a very proactive rental company, we wanted all of these things as well as other things we noticed to be perfect before we would include the home in our portfolio. We hope that you will try the house again under our management. Thank you for your comments and please don't hesitate to call on us should you have any questions.

Regards, Exclusive Properties Team