Review of our stay
Submitted: October 12, 2012
Stayed: September 2012
Our stay was excellent. Solly and Knightly Properties run a world class organization. The entire experience was great from booking to checkout. We checked in to the property on a warm Friday morning around 9 am. On landing at Heathrow after a grueling 14 hour flight, we called Solly and he was very prompt in responding to us. Solly met us at the door and walked us through the apartment. Being the gentlemen that he is, he even helped us carry our bags up the stairs! Once in the apartment, my wife wanted to move the furniture to suit her needs and Solly was very accommodating by helping us move a heavy cupboard around from one room to another. You cannot expect such customer service from most organizations! We had asked for extra keys, towels, linens and cutlery and were pleasantly surprised to see it was all there. The 7 year old in our group was very happy with the PS3 in the apartment. The three WiFi connections available were more than sufficient to meet our needs. The duplex apartment is in an older building which has a slightly historic feel. The carpet, paint and bathrooms could use some updating but nevertheless we felt at home. The bedrooms are a little cozy, but the living room was spacious, full of light and airy where we enjoyed relaxing as a family. The neighborhood is quintessential London. We felt like locals. I have been going to London for several years and you couldn't ask for a better location. Covent Garden tube station is just around the corner and of course, Covent Garden itself is just down the street. My wife was thrilled with all the shopping and restaurants available on Long Acre street which was a block away. All the major sites including Oxford Street, London Eye, Westminster, Soho, the British Museum, the theater district are a short walk or 5 pound cab ride away. Check out was as easy as leaving the keys on the coffee table and locking the door behind us. Knightly Properties was very professional to deal with. Our deposit was promptly refunded and all money matters were quickly managed and confirmed. To summarize - the location is probably the best you could have in London, the service is excellent, no hidden fees/costs and the apartment served our needs adequately. Did I mention the best fish & chips you can get in London is just down the street?
Helpful votes: 3/3
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