THE BURROWS

We stayed here as it was only a short distance from Sandown - walking or driving - with lovely costal and cliff views from on the site. It was just as described, and had all the necessities needed, even for bad weather, meaning sitting in the chalet all day. The property was clean and very well maintained, with only a small fault that was more likely the cause of previous of people who have used the chalet. Although we found the chalet perfect for our needs, we don't think it would be suitable for older families, however for a couple like ourselves, and for families with small children, it would be an ideal place to stay. Although we didn't see the owners until we were leaving, they were helpful and always in contact if needed, up to and during our stay. Being such a small island, any activity or attraction you could wish to visit is within driving distance (no more than 45 minutes drive). We would highly recommend this as a place to stay and would very much like to come back at some point.

The Burrows is lovely - we stayed at this lovely chalet a year ago at this time. We found it to be of a high standard in terms ownership service and care. We were concerned after reading a previous negative review, however there were no signs at all of dampness and mould. It was spotlessly clean and well equipped, this chalet is ideally situated on one of the best areas of the site. It is a good base to explore the Island, and ideal for both couples and families. Our doggy loved the cliff and beach walks. We were greeted by Jan and Brad upon our arrival who offered assurance of any problems should they occur. However we did not found anything to complain about. We have booked for next year!!!

The stay started well the chalet on the surface looked lovely. Unfortunately my husband was a little unwell on arrival with Laryngitis but was on the mend. We didn't really explore the first day as we were tired from travelling and we had to unpack and tend to our 4 year old and 9 month old daughters. We decided to explore the next day and were very disappointed to find such a dilapitated holiday park also the cliffs are eroding meaning it is unsafe to use the footpaths down to the sea front. Unfortunately during our stay not only did my husband get worse but I became ill as did both my daughters, it was'nt until the last night that on moving the travel cot (that my 9 month old was sleeping in for the 5 previous nights) away from the wall that I was shocked and disgusted to discover that there were patches of mould up the wall and the floor and skirting was wet. That night my husband, myself and my 9 month old slept in the lounge. We were due to leave on the Friday and before doing so we checked other areas of the chalet only to discover more areas of damp and mould under the sofa, along the skirting of the outsde wall in the lounge area, behind the bunkbeds (the other room my other daughter had been sleeping in!) some wet patches on the floor and under the bunk beds and more mould around the window in the double bedroom. This explained why we had all become unwell as Laryngitis isn't contagious! We did leave our findings for the owner but were practiaclly called liars in a response, my husband was blamed for infecting the rest of us and we were even accused of breaking the sofa!!! Impressive customer service to say the least! We never asked for a refund we just wanted some sort of reply and perhaps even an apology. Please be aware if you stay here especially with children its a health risk.