2nd time renter
The setup and entry was great. I was quickly apparent that the beautiful deck was unusable. It was covered with 4 ft of snow and appeared to have not been removed since the beginning of winter. When we tried to use the grill, the propane tank was empty, so plan b was initiated. Not a big deal, but a disappointment none the less. Carol told us in advance that the remote to the DVD player was lost, but we didn't expect that the DVD was limited in use without it. We ended up going into town and buying a new DVD player, which we'll donate since the expense was minimal. For some reason, there's dozens of bars of used bar soap under the sinks. I'm not quite sure why they would save and sore used bar soap? It would have been a nice touch for the owners to have taken care of this when it was identified. The driveway is very difficult to maneuver because of a small grouping of trees placed directly in the middle of the driveway. Removing these trees would save potential damage to vehicle paint jobs. Other than these issues, the house is very comfortable and well appointed. The easy access to Sierra at Tahoe resort is great. With a little more attention to detail, I would rate this stay as 5 stars.
Owner's Response: We ask our guests for their comments and suggestions. Usually this takes place in a phone call or email. As a vacation home owner, we rely on our guests to let us know when something is not working properly, is missing or needs attention. In this case, our guest chose to use the traveler review as a forum to discuss a number of issues. I have responded directly to the guest and will provide a brief recap here. Our guests have my cell phone number. With a call about the propane tank, the guest would have been able to locate a full tank for replacement. I was not aware that the DVD player was a problem without the remote (their expense will be reimbursed). New bath soap is provided for each guest. The lightly used bath soap is set aside to be donated to an organization for recycling and distribution to impoverished countries. Our guest’s other observations relate to Mother Nature. The snow on the deck resulted from heavy snows in December. Many guests tell us that their kids like having snow on the deck. The “trees planted directly in the middle of the driveway” were there long before the home.
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