Submitted: May 7, 2013
Stayed: April 2013
I took this mini vacation to get some much needed rest and to de-stress. However, the stay here just added to my stresses. While we stayed here there was a water disaster in the kitchen and we had water seaping from the faucet onto the kitchen floor. We used every towel available to clean up the mess. We notified the owners as soon as the problem began. The owners assured us that they were going to get a plumber out. When we left, two days later, we still had not seen or heard from a plumber. We did get a text back from them once saying they were working on geting a plumber. But that was only because we called them a couple times wanting to know what was going on. They explained to us they were trying to have a vacation as well in Hawaii. We were unable to wash dishes or use the kitchen sink to clean up the kitchen for our entire stay, since we did not know what the plumbing issue was. We did receive a text from the owenrs that they would send over a housecleaner to clean the kitchen for us at 11:15 am the morning we were supposed to check out by noon. However, we were already packed up and gone, just wanting to leave this terrible mess behind us. I will say that before the stay, the owner was very accomodating and easy to get ahold of. But not so much afterwards.
Owner's Response: I picked up the phone immediately when guest called and reported the problem, it was 1/2 cup water, not a flood, or I would found her another place to stay. I offered to have the housekeeper to come over and help her with the dishes. Plumbers priorize emergencies and this was not an emergency.
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