hygienically not up to scratch
Review Submitted: November 14, 2008
Date of Stay: October 2008
the apartment was in a good location, and it is fair to say it could classed as a luxury apartment, but what let it down was it had not been cleaned through out the apartment to a good standard, it was dusty, the bedding in the second bedroom had an odour we did not like, we had to get bedding changed before we could use the bed, and the bedroon still smelt, the apartment windows were really dirty, you could hardly see out of them, the second bathroom was dirty and grimy and far too small and unhygienic
i could not get in touch with the owner by phone to report a missing dvd player, this was done via the cleaner,,
i would not recomend this property to a friend,,
we were not advised by the owner that the pool service would close half way through our holiday, our kids had to use the sea if they needed a swim,, if we had known the pool would close, we would have gone po an earlier date,,
the towel change on the second week was a farce, the towels were so course or rough they almost cut your face, you could not use them, we ended up using out beach towels
to review the two week holday in the apartment,, hygienically this let it down badly,, and we would not use the apartment again
Owner's Response: we have used the same cleaners for the last 6 years,never a bad review.
under each bed is a complete bed change + pillows
clients have access to these spare sheets at any time
the windows are cleaned every second week by the community if there is rain which happens very often during the night it is beyond our control
we give all clients our phone number and email address(our lines are open 24 hours a day)
no contact from these clients . any issed calls are recorded but there were none
i am very sorry about the pool closeing half way through your holiday the community decide the date the pool closes. I have no control over this , community pools close in the middle of october since the new laws in spain all community pools have to have life guards. Hense the cheaper prices
you can swim in the nice warm seas of torremolinos all year
i will tell the laundry staff to put more softner in the towel wash
we have rented this apt for 3 years ,with many repeat clients ,who were very happy with the apartement
look at our availability,it speaks for it self ,people are enjoying this apartement.and having very good holidays.
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Helpful votes: 4/8
