Great Location, clean & comfy, needs updating.
Great Location, clean & comfy, needs updating.
Submitted: November 6, 2012
Stayed: October 2012
Overall we had a great stay. However, there are a few things that could be improved. Firstly all correspondence I had with Lluís was excellent. He replied quickly to all of my emails, was friendly and helpful, answered all of my questions fully and offered information on travel etc. On arrival we were met by a very welcoming young lady who gave us maps of the city and metro and information about the apartment. There was a small issue with the deposit. I was told via email this would be given to us in cash on the final day, but on arrival we were told it would be paid back into my paypal account. After some discussion it was agreed for the deposit to be dropped off to us a couple of days early and this was done as promised. The apartment is small but comfortable enough for a couple sharing. The bedroom is separated by a wall and a curtain, which felt private enough for us. There was plenty of storage and extra towels. The towels and sheets smelt clean, although they were a little worn. There were plenty of utensils in the kitchenette. There weren’t any of the basic supplies we usually expect to find when renting a holiday apartment, such as teabags, sugar, oil, bin bags or cleaning stuffs, but the supermarket Carrefour is only 5 minutes down the street. The sofa was not comfortable to sit on and the television required a code, which we weren’t given. The beds were comfortable enough and the majority of the noise from the street was cut out by the double glazing, though light sleepers might struggle. The bathroom was clean and a good size, the shower pressure was good. One of the more serious issues was that there were review forms left in the apartment which had the names, addresses and the email addresses of previous occupants. We took it upon ourselves to destroy these, but it is a violation of data protection which I feel should be addressed. By far the best thing about the apartment is the location; right in the heart of Barcelona, close to some major sights, well connected with public transport and all amenities are very close by. So to sum up, everyone involved in our booking was friendly, helpful and delivered their promises. The apartment is clean and in an excellent location but could benefit from some updating and some basic supplies. I believe the previous reviews from a customer in the USA were extremely and deliberately unfair! I would recommend the apartment for its location alone, but for what you pay, it is good value for money!
Owner's Response: THANK YOU very much!
The apartment is like you say. I will pay more attention to supplies and will try to deliver it to every new customer. I use to buy oil, sugar, salt, teabags, bin bags,.. but sometimes it finishes, I will check it more regularly.
About the review forms, I use to ask renters their reiew in a questionarie and probably what happened is that they left inside the apartment and nobody gave it to me. Again, I will pay more attention and I will say my cleaning stuff to bring me any paper in relation with these review forms.
Again, thank you very much for your review, I hope this will clarify the issue about last unfair review.
Helpful votes: 7/7
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